The telecommunications company, offering a wide range of services including broadband Internet, fixed telephone and mobile device services, and television and on-demand entertainment, was faced with the challenge of updating its core legacy systems for billing and operations. The company needed to migrate data from its legacy billing support system (BSS) and operations support system (OSS) to modern data center applications. This process was complex due to the different data formats used by each application and the need to maintain data integrity throughout the migration. The traditional SQL process was deemed too slow and verifying the accuracy of the data migration was nearly impossible. The company required a scalable solution with analytical capabilities to assess data quality, identify errors, uncover root causes and prioritize fixes according to potential impact on revenue or customer experience.

IDI Independent Distributors Inc., a Canadian-owned business serving the industrial and safety industries, faced a challenge in providing its members with high-quality, enriched product information. The company recognized that its members needed a central repository for data to deliver consistent and trusted product information across various channels. However, smaller individual distributors lacked the resources to deploy a full Product Information Management (PIM) solution independently. IDI decided to invest strategically in a data management solution to help its members compete effectively in the digital marketplace with high-quality content. The goal was to build a vast repository of rich product content and digital assets to aid its members in growing their business across channels.

Comcast Corporation, the second largest broadcasting and cable television company in the world by revenue, was facing significant challenges due to the volume and variety of operational and billing data. With over 20 million customers across 40 states, the company needed to establish standardized processes and automate data flows to overcome a wide range of billing, finance, compliance, supply chain, and marketing challenges. In 2009, the company was dealing with massive amounts of data that were causing major revenue assurance challenges. The customer billing review interface required the processing of a billion records every month, within very tight timeframes. The company’s decentralized accounting and finance operations, with 20 different regions and 30 different accounting practices, further compounded these issues.

Eastridge Workforce Solutions, a provider of workforce management services and technologies to over 1,300 clients across North America, faced a critical challenge with its time and attendance system. This system, which processes transactions from thousands of people 24/7, 365 days a year, verifies employee attendance and records their time to generate accurate payrolls. Any downtime in this system would be catastrophic, causing significant disruption to Eastridge and its clients. The company needed a high availability/disaster recovery (HA/DR) solution that would ensure the system and its associated data would always be available, regardless of any potential disasters or scheduled maintenance. However, HA/DR was not a core competency for Eastridge, and the company did not want to distract its IT group from its primary business objectives.

Clear Technologies, a company that helps businesses maximize the value from information technologies, operates in a highly competitive environment. The company not only competes against other vendors but also against the status quo. To secure a sale, Clear Technologies often has to convince potential customers that the benefits of the new technology justify the cost of switching from the existing technology, including any associated downtime costs. The company's value proposition is to increase organizational effectiveness through innovative products, services, and solutions. However, the hardware and software it sells can't provide value if it is down. Therefore, part of Clear Technologies' revenue is derived from ensuring that their customers' data and applications are always available, even in the event of system failures, disasters, or normal planned maintenance. To support this business model, Clear Technologies needed a business partner that could supply advanced high availability (HA), disaster recovery (DR), and migration solutions.