Case Studies > Japan-Based Recruitment Agency, Icon Partners, Enhances Operations with Bullhorn

Japan-Based Recruitment Agency, Icon Partners, Enhances Operations with Bullhorn

Technology Category
  • Functional Applications - Inventory Management Systems
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Supply Chain Visibility
  • Time Sensitive Networking
Services
  • System Integration
About The Customer
Icon Partners is a Japan-based executive search firm that specializes in the supply chain management sector. The company was founded in 2006 by CEO Jeremy Sanderson, who has over a decade of experience in the Southeast Asian recruitment industry. Icon Partners caters to the needs of high-value candidates and quality-focused companies, with a vision to become the clear market leader in its sector. The company is known for its service excellence and business acumen, and it has chosen Bullhorn, the market-leading recruitment CRM, as its recruitment software foundation.
The Challenge
Icon Partners, a Japan-based executive search firm, was facing significant challenges with its legacy CRM system. The system was not recruitment specialized and lacked the necessary functionality to efficiently manage candidate data. The search functionality was particularly poor, which created problems with candidate management. This led to frustration among consultants and negatively impacted workflow efficiency. The company needed a recruitment-focused CRM that offered customizability and flexibility to meet their unique needs in the supply chain management sector.
The Solution
After a rigorous selection process, Icon Partners chose Bullhorn as their new CRM system. Bullhorn offered the reliability and expertise of a market-leading true cloud recruitment CRM. It provided intuitive workflows that eased the adoption process, giving Icon Partners the functionality they needed to work more efficiently. The usability and flexibility of Bullhorn’s interface proved to be a significant improvement over Icon Partners’ previous solution. The system allowed for the incorporation of multiple facets of the daily workload, such as working with emails within the recruitment CRM itself. Bullhorn’s customizability allowed Icon Partners to create custom fields, search categories, and drop lists, tailoring the system to their specific needs.
Operational Impact
  • The implementation of Bullhorn has significantly improved Icon Partners' operations. The system has allowed for more efficient information sharing among its team of consultants and managers. The company has also benefited from Bullhorn’s continuous commitment to platform updates and software innovation. The introduction of S Release has provided a new level of speed and usability. Furthermore, Bullhorn’s expansion and increased focus on the APAC region has ensured the longevity of its relationship with Icon Partners, with the promise of more beneficial updates and greater opportunities for APAC-based agencies in the future.
Quantitative Benefit
  • Bullhorn’s platform updates and software innovation have resulted in no downtime for Icon Partners over the past two years.
  • When minor problems arise, Bullhorn’s 24/7 support responds to urgent tickets in as little as 10 minutes.
  • Bullhorn’s customizability allowed Icon Partners to create custom fields, search categories, and drop lists, tailoring the system to their specific needs.

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