Neo4j > 实例探究 > 转变并加速客户参与

转变并加速客户参与

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 Fortune 200 IT Services Company Boosts Customer Engagement with Real-Time Matching of Capabilities to Client Needs - IoT ONE Case Study
技术
  • 应用基础设施与中间件 - 区块链
  • 应用基础设施与中间件 - 数据可视化
适用行业
  • 电网
  • 运输
适用功能
  • 物流运输
  • 销售与市场营销
用例
  • 实时定位系统 (RTLS)
  • 虚拟现实
挑战

他们对之前交付的内容的可见性有限,他们需要做的不仅仅是在数据库中列出所有内容。希望能够将能力映射和匹配到他们从客户那里听到的内容,以及他们在战略文件和公司报告中所说的内容,以提出理想的建议并创建最有效的转型路线图——并在现实中做到这一点——时间,在客户会议上。

客户
关于客户

财富 200 强 IT 服务公司以通过数字化转型为客户提供切实、可衡量的影响而自豪。这个拥有 130,000 名员工的组织跨越 80 个国家和所有垂直市场,其根源在于 IT 外包,但如今提供完整的技术驱动型业务解决方案。

解决方案

一篇技术论文让他们相信,Neo4j 在图形技术、可扩展性和容量方面的特殊表现将非常适合实时交叉分析和匹配 IT 公司的凭据与新客户的需求。同时,深入研究现有解决方案、确定新项目构建块的能力将有助于加快交付速度。

在研究了替代方案(包括在传统关系数据库之上创建数据可视化)之后,财富 200 强 IT 服务公司说服金融利益相关者相信只有 Neo4j 具有表示他们想要建模的数百万数据关系的能力、容量和规模并交叉分析。

运营影响
  • The Digital Explorer initiative has transformed the way account teams propose, plan and coordinate new client digital transformation solutions. The platform has become a vital tool for the company, providing on-demand insights to direct investment and strategic planning. It has also been adopted by the HR department to model and plan for future skills requirements, based on analyses of all client projects. The platform has become so advanced and the recommendations so well targeted that it could potentially do away with client requests-for-proposal (RFPs) altogether. As one global head of sales put it, “One day, we’ll all look back and wonder how we ever managed to engage with clients without this.”
数量效益
  • The Digital Explorer platform led to a multi-million-dollar increase in revenue.
  • The multi-dimensional data model represents more than 1 million data relationships, spanning half a million data nodes.
  • The platform is now a 2.5-year-old global business staple at the IT company.

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