Catalina Labs 识别客户位置并改善用户体验

卡特琳娜实验室

Catalina Labs是一家总部位于硅谷的公司，致力于帮助数字企业了解、优化和扩展其互联世界。该公司的互联家庭管理平台 Wixi 连接了一个软件代理/应用程序、一个基于云的洞察引擎和一个信息丰富的企业客户门户。该解决方案不仅使

诊断和修复消费者连接问题，同时为企业客户提供丰富的情境感知洞察，使他们能够为其产品和服务提供更好的支持和增强。

Catalina Labs 的使命既雄心勃勃又十分必要：“使人们与技术交流的方式人性化”。作为兑现这一承诺的第一步，Catalina Labs 开发了 Wixi，这是一种旨在改善家庭 WiFi 体验的解决方案。

Wixi 允许用户扫描他们的 WiFi 网络和连接的设备以识别和解决 WiFi 连接问题，从而使用户能够控制他们的家庭网络。通过无需致电 Internet 服务提供商 (ISP) 支持团队，Wixi 为希望解决典型宽带问题的用户提供即时帮助，同时提醒 ISP 某些区域的连接问题。

Neustar IP GeoPoint 允许 ISP 了解他们的客户在何处以及如何连接到 Internet。 IP GeoPoint 采用行业领先的专利技术，提供高度准确的 IP 到位置数据，客户可以选择配置其设置，以进一步优化 IP 地理定位。

• The implementation of Neustar IP GeoPoint has been instrumental in Wixi’s success. Based on the IP information provided by Neustar IP GeoPoint, Wixi can now give its users a way to identify their location, enhance their WiFi performance, and even compare their WiFi performance to surrounding areas. This capability not only benefits Wixi’s end users, but also helps Catalina Labs provide valuable performance insight and data to ISPs, which are also their customers. As a result, customer satisfaction has significantly increased and complaints about inaccurate information have ceased. Catalina Labs is also integrating Neustar IP GeoPoint into future Wixi apps, as IP geolocation data is a core foundational pillar of their product and will remain a key differentiator as they expand their product line.