The last mile refers to the delivery of goods from the transportation hub to the final destination. Based on the customer segmentation, it can be divided into residential delivery (2C), commercial delivery (2B), and self-service terminals. Based on the commodities types, the last kilometer can be divided into specialized distribution and general distribution. Specialized distribution commodities generally have unique requirements on distribution conditions and time, such as cold chain distribution, large-scale distribution of furniture and household appliances, etc.
Due to the expansion of omnichannel in the retailer, the last mile delivery has become a critical point in the supply chain to achieve time and cost efficiency. Furthermore, Last Mile Delivery is also vital for retaining customer loyalty for e-commerce retailers since it is the mere opportunity for fact-to fact interaction with clients.
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