The inability to trace genealogy beyond a week’s data and absence of diagnostic analysis of plant operations hampered decision-making for Bekaert. Lack of automation in benchmarking operations and extensive reporting on plant management posed challenges for the customer.

EE ran its ERP estate on legacy infrastructure and hosted it on the premises of a third-party supplier both before and after the merger with BT. There were no plans for a strategic transformation involving the aging ERP systems. The volume-based operational model, higher time to market, and longer delivery cycles affected customer spending. The overall customer experience was also far from satisfactory.

EDF had a highly customized service management system with manual processes and limited potential for automation, making it difficult to predict or prevent system failures and provide a resilient service. They wanted to improve their response time to rising energy demands.

SAP was facing a challenge in keeping up with the rising number of cloud deals and needed to reduce manual activity and automate processes.

Vodafone Hungary sought to simplify order orchestration

Equifax needed to leverage cloud capabilities to improve its data-centric services. The existing operational cost of managing the legacy infrastructure was significant. Equifax needed to modernize the application platform securely, make it scalable and flexible to support new services rapidly. It needed an optimal path to modernize and secure applications in the cloud to deliver innovative products.