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Tobi Brings a California Style to Customers Worldwide  - Pitney Bowes Industrial IoT Case Study
Tobi Brings a California Style to Customers Worldwide
Tobi’s limited order tracking abilities prompted frequent customer inquiries, many of them about returns. This lack of clarity around the returns process left customers wondering when they would receive a refund or replacement item, creating a negative customer experience.The Tobi team also struggled with the lack of visibility when expediting customer queries.
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