SCG wanted Itron to modernize and manage its Advanced Metering Infrastructure system, helping the company optimize the delivery of natural gas, improve customer service and streamline business operations. SCG wanted the system to be scaled for customer growth, providing hourly reads for all customers, and offer remote shutoff and enhanced security features.

The City of Turlock has a population of more than 70,000 across a 17-square-mile service territory. The City of Turlock recognized changing water conditions and the need to take action to address impacts from California's drought to ensure future availability of water for residents. The city was interested in automating its meter reading and leak detection processes in support of conservation measures.

Horizon Power had been using traditional card-based prepayment meters to assist customers in remote communities to manage their electricity costs and avoid accumulating debts. The solution worked well until the prepayment meters that had been installed stopped being manufactured. Horizon Power also had to respond to a revised regulatory code of conduct for the supply of electricity to residential customers, which made significant changes to the provision of prepayment.