SUPPLIER MANAGED

Digabit

Parts Information Management In The Cloud
United States
2010
Private
< $10m
11 - 50
Open website

Building world-class software is only half the battle. Digabit’s Professional Services team covers the rest. From content analysis to end user technical support, we deliver the human touch necessary to make your investment a success. Worried about how Documoto fits into your enterprise software ecosystem? Professional Services has the expertise to make integrating with existing systems and migrating legacy data a breeze! We founded Digabit after meeting an Original Equipment Manufacturer executive who was frustrated by the distribution of his company’s technical documents. Even though they built equipment that cost millions of dollars and provided customers with thousands of pages of documentation, there was no easy way to link these documents, update them and redistribute them. There had to be a better way. Documoto, along with its suite of supporting products, is our answer to this frustration. This modern, web-based library for technical documentation and parts catalogs gives your employees, dealers, distributors and customers the tools they need to effectively find the right part, repair assemblies and publish and access electronic parts catalogs on the go, 24/7/365. Documoto supports aftermarket parts sales, ERP integration, and 3D parts catalogs for OEMs and asset-intensive industries.

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Find out more about the extensive support you’ll enjoy when you choose Documoto: IMPLEMENTATION It takes the right people, processes and tools to successfully launch any enterprise-level system. That’s why Digabit Professional Services assigns a dedicated Implementation Specialist to lead clients through the adoption of Documoto, sharing insights and best practices in publishing and content management along the way. The Professional Services team applies a structured methodology to the Documoto implementation process. Our Implementation Specialists work with you at every step, providing you with the tools and expertise you need to get up and running in as little as 30 days! CONTENT PUBLISHING Getting all your content into a new system can be daunting, but Digabit is here to help! Our team of technical publishers and consultants can assist you in publishing or migrating content into Documoto so that you can turn your attention to creating and managing new content as soon as possible. Digabit Professional Services has developed in-house tools and best practices to address myriad types of legacy content, including databases, PDF files, and sets of Bills of Material and image files. DOCUMOTO INTEGRATION Documoto is more than a publishing tool and library for parts catalogs. Its standardized web architecture gives you robust integration capabilities. Integration links Documoto with your other systems to exchange information and facilitate automation of your business processes. Digabit Technical Consultants can help you establish integrations between Documoto and your enterprise data systems (ERP, PLM, CRM, etc.) for retrieval of parts pricing information and submission of quotes and orders. For a seamless user experience with other applications, Documoto also supports Single Sign-On (SSO) integration with your identity provider system. CUSTOMER EDUCATION Successful software launches result in high adoption rates and require user buy-in from inception through launch. Digabit’s customer education program gives your publishers and administrators the knowledge they need to make Documoto a success from day one. Our instructor-led training is offered at Digabit HQ, on site at your premises, or virtually. Additionally, we provide a series of on-demand product training videos which can be accessed at any time. Future customer education offerings will include self-paced training videos. CUSTOMER SUPPORT All of Digabit’s customers receive full-time, expert assistance from people who care. Digabit provides a secure customer support portal where you can report problems, submit questions and view the status of your help desk tickets. You can also access a growing Knowledge Base of articles authored by Digabit product experts, and archived responses to customer queries. Of course, you can always reach out to a dedicated support professional by phone or email. All Documoto implementations finish with a month-long Hypercare program, during which customers receive specialized support for Documoto end users, easing the transition towards a successful implementation. During the Hypercare period, customers receive prompt responses to all support requests from an assigned contact, without requiring escalation through the standard support portal. What’s so great about Digabit’s industry-leading software, Documoto? Documoto incorporates a powerful database engine to securely store your parts and product data in the cloud, for instant worldwide access by any authorized user. Documoto replaces the traditional desktop publishing process with a fast, automated process that re-uses existing data and delivers custom parts catalogs on the fly. Not only that, its built-in web library allows you to create virtual media shelves for repair videos, equipment manuals, and other technical documents for dealer staff and service techs. The final component of the Documoto platform is a robust set of eCommerce capabilities specifically for equipment manufacturers, including multi-tiered pricing, archived order history, ERP integration, and suggestive sales for frequently ordered parts.

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Atlas Copco; Arctic Cat; Excel Industries; LA Metro; Viking; Hiperbaric

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Hardware
Software
Software that ingests data and visualises it to generate insights to answer specific questions
Platforms that facilitate and allow application developments for specific use cases and/or client requirements.
Providing the infrastructure to store and manage data.
Services
Bringing together software, hardware, middleware, and infrastructure components to build an end-to-end solution based on specific client requirements.
Developing custom software for specific uses and operating environments/needs.
Number of Case Studies1
Boost in Online Orders and Aftermarket Revenues for Atlas Copco
Boost in Online Orders and Aftermarket Revenues for Atlas Copco
Printed parts manuals become less and less relevant and useful with time. The static information offered by printed documentation was no longer good enough for a major global player like ACC. ACC needed a solution that would deliver updated versions of documents to their network immediately. The company wanted a dynamic system, which would not only display current inventory levels, but also provide customers with information regarding how products should be used. Atlas Copco Construction’s Needs • Offer customers real-time part and information updates • Provide customers a comprehensive parts lookup and search platform • Administer an eCommerce platform with shopping cart and ERP integration • Produce a multilingual site for parts ordering
Number of Software1
Documoto
Documoto
Integrate your legacy files and data to automate the publishing process creating interactive parts catalogs with point-and-click simplicity. Stand out from the crowd by giving customers, servicers, and affiliates the comprehensive product information they need to succeed! Make it easy for your customers to purchase OEM replacement parts and accessories – instead of buying from “those other guys.”Manufacturers face new challenges staying ahead of both the competition and technology advances. More B2B buyers want to conduct business online, and manufacturers’ web platforms need to be up to the task.Your parts catalog and eCommerce software must be able to handle machines with thousands of parts, display interactive exploded drawings, allow searches for old part numbers, and produce custom parts books for one-off machinery. These platforms also must be flexible enough to easily exchange data with enterprise applications to enable end-to-end integration from the back office to the parts counter.CREATE Parts CatalogsFind out how easy it is to create professional, high-quality parts books for online and print distribution.SHARE Technical InformationYou can provide all the technical documents your sales and support network needs in one location: catalogs, text documents, PDFs, videos and more.SELL Parts & AccessoriesSee how upgrading the quality of your parts catalogs and other product information improves customer satisfaction and increases part sales revenue.INTEGRATE with Manufacturing SoftwareFuture proof your eCommerce platform by ensuring that it works with ERP, EAM, PLM, PDM, dealer management software, or whatever makes your business engine purr.SECURE Your DataDocumoto’s security protocols instill confidence in the security of your—and your customers’—critical information.MANAGE User ExperienceEasy-to-use admin and publishing interfaces let you control changes to part information, user access, document design and other user experience details.
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