Augmedix

As a small regional rural health system, KVH understands the importance of providing its clinicians with the support they need to maintain quality outcomes, reduce costs, and improve the patient experience—the Triple Aim of health care. KVH also understands the importance of providing a healthy work-life balance for its clinicians by reducing administrative burdens. As part of that effort, KVH uses scribes to assist providers with documentation and entering data into the EMR.Because of its rural location, KVH found itself struggling to recruit and retain high-performing scribes. While some were medical students from a local college, others had little to no experience in a clinical environment, which made training essential. That training, however, could take six to eight months and, in the end, wasn’t very effective in reducing high scribe turnover rates. Carrie Barr, Chief of Clinic Operations for KVH, wanted to continue offering scribes to KVH clinicians but knew she needed a different approach.