PTC Software Axeda Machine Cloud

Axeda Machine Cloud

PTC
Axeda Machine Cloud
Axeda Machine Cloud
Axeda Machine Cloud
Axeda Machine Cloud
Middleware
Web Browser (OS agnostic)
SaaS (web based)
Subscription
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Axeda Provides the Most Advanced Cloud-Based Service and Software for Managing Connected Products and Machines

- We take the cost and complexity out of connecting and managing devices and machines and remotely servicing the products of the world’s leading companies.

- We turn raw machine and sensor data into useful information for business insights and better decision making.

- We make it easy to integrate machine and sensor data to business systems so companies can optimize their business processes with accurate real-time machine data.

- We provide a platform and application services so companies can develop new innovative M2M and IoT applications that reinvent the customer and product experience and differentiate their product and service offerings.
The Axeda IoT Cloud Service, what we refer to as the "Machine Cloud", provides the most advanced cloud-based software for managing connected products and assets and implementing innovative IoT applications. The service provides you with a secure and scalable IoT data integration and application development platform, connectivity over wired or wireless networks, and out-of-the-box device and asset management applications to reduce the cost and complexity of implementing IoT solutions.

The Axeda IoT Cloud Service includes:

Axeda Connect – IoT Connectivity Middleware. Cloud-based communication software that enables you to easily and intelligently connect machines and devices to the cloud and then process, transform, organize and store machine and sensor data.
Axeda Build – IoT Application Enablement Platform. Cloud-based tools that simplify development and enables you to rapidly and economically implement IoT applications. Capabilities include data management, a scripting engine, an integration framework, SDKs and web services for accessing data and application services in the Axeda Machine Cloud.
Axeda Manage – Connected Machine Management Applications. Cloud-based web applications that enable you to remotely monitor, manage, service, and control wired and wireless connected products and assets. Capabilities include remote access, security management, software distribution and configuration management.

Connected product management includes a set of technologies and cloud-based services for connecting and managing intelligent products, integrating the product data with back-end systems, and building M2M and IoT applications for nearly every industry.

With connected products, you can more effectively and efficiently:
- Manage your connected products
- Provide remote service and analyze usage to improve performance
- M2M-ize business processes to enhance service, billing, sales, inventory management, and product development
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Number of Case Studies5
Preserving Security and Operator Safety
Preserving Security and Operator Safety
To improve customer satisfaction by minimizing downtime of automated optical inspection machines while preserving security and safety.
Improving Instrument Recovery Time and Reducing Downtime
Improving Instrument Recovery Time and Reducing Downtime
While in the midst of developing SYMPHONY®, a fully automated slide staining system for standard Hematoxylin and Eosin (H&E) staining, Ventana realized that they required a remote service solution to ensure that customers received an exceptional level of service. However, with a tight timeline to develop and launch this new product, there was some reluctance to integrate additional software. “There was some internal reluctance toward implementing the remote service technology with our SYMPHONY instrument given the short timeframe,” explains Greg Dameron, Director of Development at Ventana. “In fact, the executive team informed me that if the software would delay the SYMPHONY launch by even one day, then we would not implement it at all.” The company began evaluating commercial remote service offerings, seeking a solution that would provide value to customers without disrupting system stability. “Our products are based on stability, so we needed the remote service technology to be stable as well,” says Dameron. Ventana sought to reduce instrument downtime to fewer than 24 hours by remotely monitoring all field instrumentation on a 24/7 basis. This would enable the abilities to remotely diagnose and repair issues, provide “over-the-shoulder” troubleshooting and training for users, and track inventory to automatically replenish reagents in real time. “We felt strongly that delivering remote service would help us achieve a response time that we could not otherwise meet,” says Dave Flaten, Vice President and General Manager of the Primary Staining business unit at Ventana. “We believed that it would become an integral part of the product line.”
Maximizing Clinical Availability and Performance with System Connectivity
Maximizing Clinical Availability and Performance with System Connectivity
For over 30 years Elekta has been responsible for introducing many market leading, critical technological advances in radiation oncology. Elekta’s Linear Accelerators support a range of pre-configured and optional delivery techniques, providing the physician with the flexibility to tailor the treatment to suit the needs of each individual patient. Remote access was unavailable on complex devices and Elekta was unable to understand machine performance based on real data, which meant the company could not respond immediately to customer problems. This, in turn, meant that Elekta was unable to detect and solve problems on the spot, restricting the company to a reactive service model. A typical patient treatment schedule could require daily treatment for a period of 4-6 weeks, making machine uptime extremely important. Given the complexity of the device and the amount of data that would need to be collected, it was obvious that an automated solution was required. The infrastructure would need the ability to manage the data volume from the devices and also provide a platform that would scale in both size and complexity. “When a customer buys a service agreement, what they are buying is system uptime. They are buying the ability to consistently deliver treatment… patient to patient,” says Martin Gilday, Vice President of Services at Elekta. “Service is not simply a single engineer with a trunk load of parts, but a full portfolio of technical expertise delivered via multiple channels...it’s a big change in the way that you think about service.” Elekta’s success has been built upon innovative engineering, which led to a culture of in-house work. As the company matured and grew, it realized that this was not necessarily the most effective way of working. With the complexity of the product itself, internal engineering expertise would be crucial to solve the company’s service challenges. While the product itself was unique, the methodologies and best practices of accessing and servicing the product were based on industry standards. When customers have service issues that need to be resolved, machine data must be collected and interpreted, and engineers need a deep level of skills and understanding. An integrated solution that brought the data, knowledge, and skills together in a highly connected environment was required. “Customers see connectivity as providing efficiency gains,” says Bruce Fullerton, Vice President of Service and Support. “Their key performance indicators are based around how many customers they can treat in a given space of time.”
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