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ThingWorx (PTC) Case Studies ThingWorx Delivers Business Transformation to Sysmex

ThingWorx Delivers Business Transformation to Sysmex

ThingWorx (PTC)
ThingWorx Delivers Business Transformation to Sysmex
Factory Operations Visibility & Intelligence
With a mature business comprising connected field instruments for remote monitoring, Sysmex realized that the next step in order to transform their business would be to unlock more value from their data. The only way they could outpace their competitors would be to deliver higher quality customer service and improve their internal operational efficiency.
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Sysmex Corporation is a global manufacturer of blood and urinalysis medical equipment, selling to 48 companies in 29 countries. Sysmex America distributes and supports automated in vitro diagnostic hematology, coagulation and urinalysis analyzers, reagents and information systems for laboratories and healthcare facilities throughout the Western Hemisphere.
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In order to help Sysmex achieve this goal, they chose PTC's Thingworx platform as their partner. Apart from providing the necessary security and auditing capabilities, the ability to integrate ThingWorx with other enterprise systems, such as CRM, places the Internet of Things (IoT) platform at the core of Sysmex’s integrated connected business infrastructure.

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Mature (technology has been on the market for > 5 years)
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With the valuable data that Thingworx unlocks, Sysmex has been able to achieve next generation service and connected product capabilities. These include direct, real-time instrument connection for delivering next-generation service and support as well as rapid problem resolution through enhanced collaboration and better use of remote and systems data.
ThingWorx has allowed Sysmex to put its energy into value added applications that utilize the remote instrument data. The company is able to rapidly deliver value-added applications that pull out instrument data in real-time and seamlessly integrate it into Sysmex’s existing business processes.
Customers now rightfully expect and receive improved equipment uptime because Sysmex is able to achieve a faster decision response time, and also expect to see improved labor utilization through collaborative information exchange.
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