Springpath Gains Real-Time Intelligence and Improves Operational EfficienciesThingWorx (PTC)
Equipment & Machinery
Factory Operations Visibility & Intelligence
Springpath is able to get a deeper, detailed understanding of issues surrounding product failure and able to use that insight to improve operational efficiencies, provide better customer service, enhance customer interaction, and improve overall customer outcomes and satisfaction.
Analytics dashboards are used by the support team and end-customer to carefully monitor anomalies and quickly react to potentially adverse situations. The Single-Sign-On implementation with Salesforce.com ensures the right context for each end user, thereby greatly increasing the dashboards’ utilization at Springpath.
The combination of predictive scoring models and rules and alerts has better-equipped engineers to pre-empt and avoid incidents of failure and/or system malfunction. Engineers get notifications via email or text messages in real time and are able to quickly take remedial steps to minimize or eliminate downtime events.