Service Transformation: Evolving Service Business in the IoT EraThingWorx (PTC)
Equipment & Machinery
Machine Condition Monitoring
A world leader in air conditioning systems, services and solutions transformed its business model and connected its assets.
A manufacturer of integrated cancer therapy systems is using remote monitoring and access to identify issues and complete repairs without on-site visits.
A global manufacturer of high quality welding, cutting, and joining equipment, ensured that parts could be delivered seamlessly to technician and customers.
For every dollar in equipment sales, upward of 12 dollars in service revenue is realized for a world leader in air conditioning systems, services, and solutions.
Mean time to respond for equipment problems in cancer therapy medical devices decreased 50%, and site visits costing roughly $2,000 per event, declined 42%.
A global manufacturer increased service efficiency by decreasing service costs by $1.2 million and increased parts revenue by $2 million.