Accent Systems Case Studies Samsonite Track&Go

Samsonite Track&Go

Accent Systems
Samsonite Track&Go
Equipment & Machinery
Maintenance
Process Control & Optimization
Travellers spend their lives discovering new places and meeting new people from all around the world. It can be such a wonderful experience, but sometimes it can turn into a disaster when your luggage gets lost. In 2014 alone, more than 24 million pieces of baggage were lost. Fortunately, 95% of them were found and returned to their owners. However, that leaves more than 1 million items of baggage that have never been recovered.
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Samsonite International S.A. is an American luggage manufacturer and retailer, with products ranging from large suitcases to small toiletries bags and briefcases.
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Accent Systems has acted as a hardware partner for Samsonite, the world’s leading luggage brand, performing a beacon luggage development: from hardware design, firmware development, and manufacturing. In the software side, this project has count with ‘In the Pocket’ as the developers of the app.

This launch represents a turning point respect to the existing smart suitcases in the market, due to the fact that is the first one that uses Eddystone-EID (Ephemeral ID) to securely locate your lost luggage, thanks to the open beacon format from Google.
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Emerging (technology has been on the market for > 2 years)
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[Management Effectiveness - Real Time Information]
Users can easily check the location of the suitcase within a distance of 70 meters, and also be notified if it is being moved closer or further away from the users.
[Product Improvement - Customer Satisfaction]
Due to Eddystone-EID it’s already possible to establish a secure connection between your lost luggage and the app installed in other user’s smartphones, helping the owner to easily find their belongings and reducing the stress of travel and makes travellers’ experience safer.
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