Salesforce IntegrationZIN Technologies
Equipment & Machinery
Process Control & Optimization (PCO)
Move all records for existing customers, related contacts and data in regards to existing tickets to Salesforce. Data set on both sides was analyzed and required data was moved from Porthos to Salesforce.
Regular syncing of data between Porthos and Salesforce so that if a new customer is added, any change in existing data occurs or any new ticket has to be logged, it is instantly reflected in Salesforce as well.
Snaplogic sync services were configured and mapped at database end and with APIs at Salesforce end. Snaplogic keep track of all the data and vigilantly make the change at Salesforce side.
Wyless customers achieved is that now they no longer need to login into Porthos to create a support ticket or update it.
They can simply email and get an issue logged and once a response is received they can respond back via email without logging into Porthos.
On the second note the benefit Wyless achieved from migrating to salesforce was better reporting and statistics around tickets logged by customers.