HCL Technologies Case Studies Replenishment Management Solution for a Leading Office Automation Vendor

Replenishment Management Solution for a Leading Office Automation Vendor

HCL Technologies
Replenishment Management Solution for a Leading Office Automation Vendor
Construction & Buildings
Logistics & Warehousing
Process Control & Optimization (PCO)

• Need for integration of distributors and resellers in the service delivery chain • Rising support cost and inadequate service levels • Need for centralized reporting of the consumables status for proactive actions

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The client is an American multi-national office automation product & services organization.

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Challenges Resolved • Monitoring health and consumables at the device level • Supporting the launch of both software based services and managed services • Deployment and roll-out of solutions for varying customer needs and partner service programs across geographies How we did it • Creation of service delivery platform providing customer management, reseller management, and remote monitoring functionalities • Providing capabilities for customer life cycle management, onboarding, account management, payments, and settlement capabilities • Enabling reseller management through onboarding, revenue management, and service notification automation • Creation of a global alert and visualization system, along with data and notification collection

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Alarms For Automated Applications, Device Status, Payment, Product Lifecycle
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IOT
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Mature (technology has been on the market for > 5 years)
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Improved device management capabilities integrated to service delivery by impacting service levels

Enabled the company to transform its business model to keep ahead of competition

Reduced time- to-market by 40%

US$100M worth of cost savings achieved in the first 15 months of operation

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