Reducing Mean Time to Repair by 50 Percent with SmartConnectPTC
Equipment & Machinery
Process Control & Optimization (PCO)
|[Process Optimization], [Remote Diagnostics] - Increased customer productivity, shortened response time to repair, and allow for remote problem diagnosis and resolution.|
|[Management Effectiveness], [Real Time Information] - Because real-time and historic device information is stored in the system as well, Varian can create performance reports at any time and ensure that their products are always operating at peak performance.|
Resolved 200 calls per month remotely through their help desk, resulting in four hours of travel time saved per call. Since an average customer service call is approximately two hours, the company is realizing a 50 percent reduction in MTTR.
An average response time of four hours can also be reduced to two hours on SmartConnect-enabled systems. The estimated savings for a hospital can be more than $2,000 per event.