CalAmp Case Studies Raising its Service Level to Meet Changing Customer Expectations

Raising its Service Level to Meet Changing Customer Expectations

CalAmp
Raising its Service Level to Meet Changing Customer Expectations
Heavy Vehicle
Logistics & Warehousing
Fleet Management (FM)

Day & Night wanted to alleviate customer concerns and provide service confirmation by answering these questions: Did Day & Night arrive when it said it would? How long did it take Day & Night to complete a certain job? At what speed did Day & Night drivers operate while at a certain site.

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Day & Night Power Sweeping (Day & Night) is the premier provider of street sweeping and commercial maintenance servicing in San Diego County, with over 30 employees.

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Day & Night decided to implement CalAmp's fleet tracking solution across 12 of its vehicles. Day & Night chose to pair a Reporter 100 in-vehicle GPS device with FleetOutlook, CalAmp’s web-based fleet management solution.

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Drive Distance, Engine Hours, Speed, Vehicle Location Tracking, Vehicle Status
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Mature (technology has been on the market for > 5 years)
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[Data Management - Data Collection]
Day & Night gained visibility into key fleet metrics, such as driving speeds, overall distance traveled, engine running hours, and the frequency of vehicle starts and stops.
[Product Improvement - Customer Satisfaction]
Automatic e-mails are sent to customers as soon as service workers arrive or depart their site to improve customer satisfaction.
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