ThingWorx (PTC) Case Studies Quantifying the ROI with PTC

Quantifying the ROI with PTC

ThingWorx (PTC)
Quantifying the ROI with PTC
Equipment & Machinery
Quality Assurance
Process Control & Optimization

Organizations today are under tremendous pressure from management and customers to deliver a higher quality of products and services at lower costs, and to do so using existing resources. Any expenditure companies do make to help them achieve this goal is expected to deliver a measurable, hard-dollar ROI—and to deliver it quickly. For product manufacturers in particular, ROI has traditionally translated to “reduce costs.” However, cost is just one piece of the ROI equation. 


Today’s market leaders understand that ROI is multi- dimensional and that, in many cases, the cost-savings component can be secondary to other returns such as improving customer satisfaction, brand differentiation, and the collection of accurate data, all of which can also drive increased revenues. 

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Leica Microsystems is a leading global designer and producer of innovative, high-tech precision optical systems for the analysis of microstructures as well as a broad product portfolio for histopathology. It is one of the market leaders in the business areas of microscopy, confocal laser-scanning microscopy with corresponding imaging systems, specimen preparation, and medical equipment.


Varian Medical Systems is engaged in the design, manufacture, sale, and service of equipment and software products for treating cancer with radiotherapy, stereotactic radiosurgery, and brachytherapy. It also designs, manufactures, sells, and services x-ray tubes for original equipment manufacturers,as well as replacement x-ray tubes and flat-panel digital image detectors for filmless x-ray imaging in medical, dental, veterinary, scientific, and industrialapplications. It designs, manufactures, sells, and services linear accelerators, digital image detectors, image processing software, and image detection products for security and inspection purposes.


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ThingWorx Industrial IoT platform from PTC, presents examples of IoT value propositions and defines an ROI model for building a business case and tracking results related to IoT initiatives. This paper uses real-world customer results and a set of key metrics to help executives and managers understand the return they should expect when investing in IoT.

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Downtime, Operating Cost, Response Time, Service Lifecycle
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[Efficiency Improvement - Production Uptime]
Reduce unscheduled downtime 
[Efficiency Improvement - Productivity]
Improved service productivity
[Cost Reduction - Customer Service]
Saved service costs by reducing service site visits

Cut field service visits by 33% to save more than USD 500,000 annually

Reduced unscheduled downtime by 40%

Average of 700 service calls resolved remotely per month; saved USD 2,000 of service costs for each problem solved remotely

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