Unisys Case Studies Phicomm Improves Customer Satisfaction Using Edge Service Management
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Phicomm Improves Customer Satisfaction Using Edge Service Management

Unisys
Phicomm Improves Customer Satisfaction Using Edge Service Management
Equipment & Machinery
Quality Assurance
Edge Computing | Edge Intelligence
Following rapid growth since its launch in 2008, Phicomm required a standardized approach to service management to replace the previous manual processes and enable IT service delivery to be more productive and efficient.
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Phicomm is a networking and telecommunications research and development organization and equipment manufacturer based in China. Owned by the Shanghai Feixun Communication, Phicomm offers smartphones as well as wireless adaptors and routers and has recently expanded rapidly into cloud services.
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Phicomm chose the cloud-based Edge Service Management solution, operated in China by 21Vianet, to provide timely, cost-effective IT support services to its customers across China. Unisys provided Advisory and Consulting Services to develop a technology roadmap to support Phicomm's business plans. Unisys jointly implemented, and now supports the solution, with 21Vianet. 21Vianet hosts the cloud-based solution in its data center facilities in China and delivers it to Phicomm on a software-as-a-service (SaaS) basis.

Software Components
- cloud-based Edge Service Management solution
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Cutting Edge (technology has been on the market for < 2 years)
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[Management Effectiveness], [Internal Collaboration] - Deeper integration of information across departments and business units improves internal collaboration and end-to-end customer service.
[Cost Reduction], [Operation] - Total cost of ownership is lowered due to reduction in operation cost.
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