Ericsson Case Studies OTE - Achieving Customer Experience and SLA Excellence for Enterprise Customers with Service Management
OTE - Achieving Customer Experience and SLA Excellence for Enterprise Customers with Service ManagementEricsson
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Equipment & Machinery
Process Control & Optimization (PCO)
|Prioritizing problems according to customer and SLA impact,
managing, not merely monitoring, performance versus SLA commitments
|Meeting corporate customers’ demand for “excellent” service|
|Earning brand loyalty and reducing churn|