McAfee, the world’s largest dedicated security technology company, delivers proactive and proven solutions and services that help secure systems, networks, and mobile devices around the world. With over $600 million dollars of procurement per year, McAfee relies on its dynamic OEM appliance manufacturing partners to develop extremely reliable, high-performance new products quickly and efficiently. Most importantly, McAfee requires its suppliers to deliver the same high-quality engineering and support that its customers have come to expect. In any product lifecycle, flexibility is the key ingredient to a successful deployment. During McAfee’s development of a new turnkey solution, Intel announced the introduction of new processors, which would become generally available at the same time as the planned debut of the McAfee appliances. Being able to take advantage of these new processors without delaying the introduction of the new appliances introduced a new challenge and McAfee needed a partner to step up to remove the potential obstacle.
Prior to EVRYTHNG's services, it was considered an unavoidable and unsolvable problem to to rapidly test and scale applications to deliver traceability, transparency, authenticity and reward tokens to customers through distributed ledger technology (DLT).
In 2016, Kevin Stoddard, a managing partner, had a problem. InControl’s customers required sensors on several equipment distributed across multiple sites and locations. To accomplish this, InControl needed a cost-effective solution fast. They also needed this solution to be intuitive for the equipment owners, highly secure, and broadly capable of delivering custom analytics to clients around the world.
These are serious concerns, especially if blockchains are to usher in the kind of post-industrial revolution that its advocates are predicting. Most of us can’t even protect our passwords, much less our private keys; the idea of integrating a corporation with thousands of employees with a high-tech blockchain seems about as realistic as training a cow to trade derivatives.
For over 30 years Elekta has been responsible for introducing many market leading, critical technological advances in radiation oncology. Elekta’s Linear Accelerators support a range of pre-configured and optional delivery techniques, providing the physician with the flexibility to tailor the treatment to suit the needs of each individual patient. Remote access was unavailable on complex devices and Elekta was unable to understand machine performance based on real data, which meant the company could not respond immediately to customer problems. This, in turn, meant that Elekta was unable to detect and solve problems on the spot, restricting the company to a reactive service model. A typical patient treatment schedule could require daily treatment for a period of 4-6 weeks, making machine uptime extremely important. Given the complexity of the device and the amount of data that would need to be collected, it was obvious that an automated solution was required. The infrastructure would need the ability to manage the data volume from the devices and also provide a platform that would scale in both size and complexity. “When a customer buys a service agreement, what they are buying is system uptime. They are buying the ability to consistently deliver treatment… patient to patient,” says Martin Gilday, Vice President of Services at Elekta. “Service is not simply a single engineer with a trunk load of parts, but a full portfolio of technical expertise delivered via multiple channels...it’s a big change in the way that you think about service.” Elekta’s success has been built upon innovative engineering, which led to a culture of in-house work. As the company matured and grew, it realized that this was not necessarily the most effective way of working. With the complexity of the product itself, internal engineering expertise would be crucial to solve the company’s service challenges. While the product itself was unique, the methodologies and best practices of accessing and servicing the product were based on industry standards. When customers have service issues that need to be resolved, machine data must be collected and interpreted, and engineers need a deep level of skills and understanding. An integrated solution that brought the data, knowledge, and skills together in a highly connected environment was required. “Customers see connectivity as providing efficiency gains,” says Bruce Fullerton, Vice President of Service and Support. “Their key performance indicators are based around how many customers they can treat in a given space of time.”
Providing machine-to-machine (M2M) wireless connectivity to deliver vital traffic information to local municipalities and their motorists to improve traffic safety.
When complex systems are developed for a customer and commissioned with a particular delivery state, a data management system can make it easier to archive commissioned versions and track subsequent changes made by the customer.
Varian has a variety of medical instruments and cancer treatment systems that support today’s leading-edge treatment modalities with Intensity Modulated Radiation Therapy (IMRT) and Image Guided Radiation Therapy (IGRT). These treatment systems are deployed at more than 1,000 hospitals and clinics worldwide. Traditionally, system and equipment problems have required one or more service technicians to diagnose and resolve issues at the hospital site, resulting in higher costs and lost patient treatment time. For a typical treatment device, the loss of one day’s treatment time can result in 35 patients missing their treatments, which is something hospitals and patients cannot afford. Problem resolution can be complicated if incorrect or incomplete information has been provided by the operator, and also in cases where the problem cannot be recreated once the technician is on site. Operators of the Varian Acuity™ imaging system, an integrated simulator and verification tool for testing patient treatment plans, occasionally require expert assistance. Image quality optimization, solving operational problems, and tuning system performance can cost time and money for Varian and their customers.
With the acquisition of hardware and platform partner, AlertMe, in 2015, Centrica Connected Home was faced with the prospect of a significant shift in focus. Previously the relationship had been one of vendor-customer with AlertMe also pursuing it's own goals for expansion and licensing of its software. After the acquisition, Centrica Connected Home moved to quickly integrate the technical talent from the two companies and then to realign the development efforts of the teams.
The new common goals of product evolution, feature enhancement and international launch, presented a number of challenges in the form of a rapid scaling requirement for their live platform, whilst maintaining stability and availability. Added to these demands on the company were an expansion into new markets, and brand new product launches, including smart boiler service and a growing ecosystem of new Hive smart home devices. They even found the time to develop deeply functional Alexa skills for their products and hence be a Smart Home Launch Partner for the Amazon Echo in the UK in 2016.
AMAX took the initiative to leverage its strong relationship with Intel, obtaining the new processors before they were released to the market and early enough in the appliance design process to streamline McAfee's product and system testing. The new appliance also featured specific drivers to maximize availability, gold-level redundant power supplies, and remove system management capabilities to meet McAfee's exact requirements.
Thanks to the EVRYTHNG Blockchain Integration Hub consumer product brands now have more choices to harness the capabilities — think, provenance or loyalty — of different blockchains while keeping data in a scalable and enterprise-ready digital identity and data management platform.
“Consumer product brands are eager to use a mix of blockchains during a product’s lifecycle, ranging from supply chain to provenance to loyalty use cases. Gaining visibility across all of these blockchains creates a significant challenge for brands,” said Dominique Guinard, CTO & Co-founder, EVRYTHNG. “In a world where blockchain solutions appear on a daily basis, rather than reinventing the wheel, we developed the EVRYTHNG Blockchain Integration Hub as a scalable way to test and connect to multiple blockchains. The EVRYTHNG platform acts as a data aggregator and intelligence and analytics layer between the different blockchain solutions — adding to the feature set available to customers.”
To demonstrate our solutions’ features, IoT Systems created a serverless infrastructure and dashboard to remotely monitor vacuum pumps on-site at semiconductor customer and deliver that valuable data and alerts to equipment owners. Our SenseQ gateway and SenseQ cloud infrastructure were integrated with InControl’s Smart Sensors to securely and reliably transfer data from behind an enterprise firewall to the cloud via Amazon Web Services (see Figure 1). Additionally, SenseQ provides quick, secure device provisioning, and scales easily for new equipment. The solution also includes dynamic thresholds for sensor and alarm types, defined by the SenseQ Engine, to differentiate routine warnings from critical failures. Finally, to meet changing customer needs, we built a configurable dashboard template with visualized equipment data. Equipment owners and operators can use the dashboard from their smartphone, tablet, or PC and receive alarms via in-dashboard notifications, email, or SMS.
One new device may bring companies a half-step closer to a blockchain for industrial use. Filament has introduced the Blocklet, a penny-sized hardware dongle that will allow businesses to interface their equipment with blockchains. According to a statement from the company, the device “is designed to interact with multiple blockchains natively, giving businesses a way to attach secure hardware to their existing IoT machines allowing them to transact with each other directly.”
Elekta chose PTC® Axeda® software as the technology behind Elekta IntelliMax™, an Intelligent Device Management (IDM) system. The system directly addresses three significant challenges faced by healthcare providers: reducing operational costs, improving customer service, and increasing equipment uptime. Implementing PTC Axeda software and remote connectivity enables a clear information display on Elekta’s device dashboard, helping with the knowledge comfort level of individual users. Additionally, the ability to trigger notifications based on alarms allows for predictive maintenance, which means that potential issues can be identified, and possibly resolved, almost immediately before they cause a service interruption. If an engineer needs to visit a customer site, potential solutions can be identified in advance, assisting the Field Service Engineer (FSE) in resolving the problem when they first arrive. Together, PTC Axeda software and the Elekta Intellimax tool enable a number of valuable service strategies and processes. Automated alerts will advise the FSEs of potential problems, which can be used to diagnose the machine. The use of Intellimax can be integrated into Elekta’s Service Desk environment and enable an immediate response to customer service requests. “Connecting our devices has become an enabler for predictive maintenance,” says Gilday. “This means that we can identify and resolve potential issues before they become a service interruption to our customers. If a problem does occur, we can investigate the issue, identify potential solutions, and assist the FSE to swiftly resolve the problem.”
Web-based, wirelessly enabled, intelligent traffic signs — including radar speed display signs and variable message signs powered by KORE Global Connect. With multi-national customers using web-based interfaces, All Traffic Solutions delivers global access to local traffic data in real-time. The data and statistics collected by these devices are what helps customers determine safety benchmarks, traffic pattern flows and ultimately change the flow of traffic in a city for the better. And by coordinating with KORE, All Traffic Solutions is able to manufacture every device they deploy with wireless connectivity, knowing that global services are available and can be implemented quickly and easily when requested by their customers. This single source solution allows municipalities to take advantage of the wireless connectivity without having to order different equipment. Since every device is installed with this capability, they have the opportunity to decide to use it or not.
Schauer uses versiondog primarily for the versioning and archiving of customer projects. "Basically, complex logistics systems are developed for the customer and commissioned with a certain delivery state," Schauer explains. "versiondog compresses the versions and ensures that older versions do not get lost." In the past, archiving was a laborious task involving various combinations of numbers and letters. Now the intelligent data manager takes care of this automatically. As an interesting aside, versiondog only saves the changes, so the volume of data is kept to a reasonable level. "This is all particularly useful when customers also have access to the source code during a project," reveals Schauer. The Watchdog allowed Knapp to carry out online/offline comparisons at all times. "Whenever the customer made changes, we always knew about it," says Schauer. The option to directly compare programs also means that versiondog can rescue data in no time at all. When components fail, the system enables controlled and reliable restoration without delay. The data either remains on-site on the company's own servers or in a cloud environment. At Knapp, the data is stored on internal servers that are backed up on a regular basis. "This means that only Knapp and the customer have access to the data," says Schauer. [PLCs: The following devices are integrated] 3S CODESYS (Beckhoff TwinCat, WAGO, ELAU, Hitachi, Indramat), AEG, B&R Automation Studio, GE Proficy ME*, IBHsoftec S7 for Windows, IBHsoftec S5 for Windows, Mitsubishi GX Works2, Phoenix Contact, Pilz, Rockwell Automation RSLogix5, Rockwell Automation (RSLogix500, RSLogix5000), Schneider Unity, Schneider Concept, Schneider Modsoft, Siemens STEP 7, Siemens STEP 7 TIA, Siemens STEP 7 S7 for Windows, Siemens STEP 5, Siemens Simotion
To better manage ongoing issues, Varian implemented PTC®Axeda® software to service the company’s information system and treatment planning software products. “PTC Axeda software was chosen for their focus and dedication to developing their product specifically for the service industry,” says Todd Lauer, Director of Product Support Engineering at Varian Medical Systems. Available since 2001, this software-enabled solution is marketed by Varian as SmartConnect™ and provides superior customer support while maximizing uptime. Eliminating a single customer site visit can save that customer 8 to 12 hours of treatment time. With PTC Axeda software, Varian directly and securely connects to their customers’ systems when support is required, providing quick and accurate problem resolution. Timely remote support can prevent an unnecessary, yet common, event such as a database transaction log filling up. PTC Axeda software also provides remote desktop sharing and file-transfer capabilities that allows support engineers to pinpoint the exact cause of failure and remotely repair and upgrade the system. “With PTC Axeda software we can have several servers placed around the world, allowing us to shorten the distance between connection points, significantly decreasing latency,” says Markus Bissig, IT project manager at Varian Medical Systems. “By installing this software in Europe, our remote session connection times are less than one second. As a global company, we now have a remote access system that delivers optimum performance across widely dispersed geographies.” Through alert messaging, PTC Axeda software can provide automatic notification to field service professionals when a monitored system or instrument falls outside of the pre-set operating parameters. In an effort to bring equipment back online, an operator may choose to restart a workstation or application which can be monitored by Varian for quick response.
Working with the AWS IoT Service Team under the EMEA IOT Lead for Amazon Web Services, Claudiu Pasa, they began a proof of concept project for migration from their existing device management platform to a specialised AWS IoT based service for new and existing devices. This deeper AWS integration enabled the replacement of other platform components with a leaner, faster Lambda based microservices infrastructure, with Amazon EC2 and Amazon RDS still playing a large part in their infrastructure for longer lived components such as data stores and platform UIs.
Additional use of integrated AWS services such as Amazon S3 data storage and web hosting, Amazon API Gateway, Amazon Cognitoand Amazon Cloudfront offer attractive benefits, when used in concert with more traditional infrastructure, such as lower latency to the customer, less scalability limitations and more resilience, allowing their engineering team to focus on systems that add value to the business such as advanced monitoring using AWS partner Wavefront, aggregated logging and application analysis using Amazon Elasticsearch Service, and cost analysis and attribution using resource tags and consolidated billing in Amazon Organisations.
McAfee is the world's largest dedicated security technology company, delivers proactive and proven solutions and services that help secure systems, networks, and mobile devices around the world.
Businesses with digital consumer product brand.
InControl Engineering is an innovative solutions company specializing in the design and integration of smart sensors for manufacturing in numerous industries.
Blockchain based users of Blocklet
Elekta is a human care company pioneering significant innovations and clinical solutions for treating cancer and brain disorders. The company develops sophisticated, state-of-the-art tools and treatment planning systems for radiation therapy, radiosurgery, and brachytherapy. Additionally, the company creates workflow enhancing software systems across the spectrum of cancer care. Headquartered in Stockholm, Sweden, Elekta is a $750 million company that employs approximately 3,500 employees worldwide.
Located in State College, Pa., All Traffic Solutions is consistently recognized as a leading innovator in the traffic safety market for speed displays, message signs and imaging products, delivering groundbreaking levels of service and product capability. By integrating cloud technology into all of its products, All Traffic Solutions allows customers to manage all their equipment and data remotely, through a browser.
From beta tester to satisfied user – Graz-based company Knapp AG has been using versiondog for data management since 2009. And now the “digital watchdog” will also be used at the company's other locations in Leoben and Sweden.
Varian Medical Systems, Inc. is the world’s leading manufacturer of integrated cancer therapy systems. Additionally, the company is a supplier of x-ray tubes and flat panel digital subsystems for imaging in medical, scientific, and industrial applications. Headquartered in Palo Alto, California, Varian is a $3 billion company that employs 6,500 people in 70 sales and support offices worldwide.
Centrica is an international energy and services company. Centrica supplies energy and energy-related services to around 28 million customer accounts mainly in the UK, Ireland and North America, through brands such as British Gas, Direct Energy and Bord Gáis Energy supported by around 12,000 engineers and technicians.
|Solution Maturity||Mature (technology has been on the market for > 5 years)||Cutting Edge (technology has been on the market for < 2 years)||Cutting Edge (technology has been on the market for < 2 years)||Mature (technology has been on the market for > 5 years)||Emerging (technology has been on the market for > 2 years)||Mature (technology has been on the market for > 5 years)||Mature (technology has been on the market for > 5 years)||Emerging (technology has been on the market for > 2 years)|
Traffic flow trends and patterns.
|Original Full Case Study|| Open in new tab|| Open in new tab|| Open in new tab|| Open in new tab|| Open in new tab|| Open in new tab|| Open in new tab|
|Youtube Video ID||NCA4jB3sWbQ||NCA4jB3sWbQ|
|Use Cases||Process Control & Optimization (PCO)||Process Control & Optimization (PCO)||Machine Condition Monitoring||Asset Lifecycle Management (ALM)||Process Control & Optimization (PCO)||Smart City Operations||Process Control & Optimization (PCO)||Process Control & Optimization (PCO)||Process Control & Optimization (PCO)|
AMAX's post-support, order reports, and custom ERP system provides McAfee access to real-time production and inventory tracking resulting in a seamless transaction.
Increased food traceability (EVRYTHNG with OriginTrail) – public & immutable provenance data about raw materials, sustainability, farming methods, etc. Improved product authenticity (EVRYTHNG with Tierion and OriginTrail) – products are given unique digital identities at the point of manufacture providing a link to immutable data about factory, production, distribution and intended market.
Improved situational awareness of predictive maintenance requirements
The Blocklet is a bit like a hardware wallet, targeted and marketed for Industrial IoT use. In short, the Blocklet attempts to do for industrial blockchains what the Ledger and Trezor do for ‘consumer’ applications such as Bitcoin and Ethereum.
Increased system uptime and patient throughput
Municipalities around the world can receive vital traffic and
safety information to better manage traffic flow, implement
new DOT programs, improve driver and pedestrian safety
as well as the reduce traffic congestion.
The parallel server licence means that company locations in Leoben and Sweden will soon follow suit. Whether in Sweden or Austria, it does not matter to the Watchdog. He keeps an eye on everything and makes sure no data gets lost.
Increased customer productivity, shortened response time to repair, and allow for remote problem diagnosis and resolution.
AWS service helps them save cost
More desireable consumer rewards (EVRYTHNG with BLOCKv) – Consumers purchase a product and scan the digital code (e.g., in an augmented reality game) leading to product registration and the possibility of digital rewards as blockchain tokens.
Lowered costs for all parties
Instead of having to navigate the maze of block explorers and private keys, the tiny device can be simply plugged into a computer’s USB ports to interact with data on multiple blockchains.
Improved product design through machine reliability data analysis
Increasing information flow through a variety of sensors available for data collection (tampering, cameras, speed, traffic patterns, etc.)
Every worker has their own personalised access, simply by using their Windows username and password.
Because real-time and historic device information is stored in the system as well, Varian can create performance reports at any time and ensure that their products are always operating at peak performance.
The ease of deploying resources in multiple physical AWS locations gives them confidence in the reliability of our environment.
Securely and reliably transmit data between equipment, sensors, and owners' devices
Filament believes that devices like the Blocklet will play a key role in the “Industrial Internet of Things,” a growing ecosystem of smart, internet-enabled manufacturing technologies, whose economic influence is expected to exceed $12 trillion by 2030.
20% of service requests resolved remotely without the need for an onsite visit
At Knapp, versiondog now monitors some 1,429 projects with over 5,720 versions – and this is just with their initial licence.
Resolved 200 calls per month remotely through their help desk, resulting in four hours of travel time saved per call. Since an average customer service call is approximately two hours, the company is realizing a 50 percent reduction in MTTR.
An average response time of four hours can also be reduced to two hours on SmartConnect-enabled systems. The estimated savings for a hospital can be more than $2,000 per event.
|Hardware||Kalewa NB-Iot smart lock|
|Software||EVRYTHNG IoT Platform||Axeda Machine Cloud||versiondog||Amazon Simple Storage Service (Amazon S3)Amazon Elastic Compute Cloud (Amazon EC2)|
IoT Snapshot: Hardware
|Processors & Boards|
|Sensors & Actuators|
IoT Snapshot: Software
|Software as a Service|
|Platform as a Service|
|Infrastructure as a Service|
IoT Snapshot: Service
|Construction & Buildings|
|Equipment & Machinery|
|Logistics & Warehousing|