Datawatch  Case Studies MasterCard Improves Customer Experience Through Self-Service Data Prep
Edit This Case Study Record

MasterCard Improves Customer Experience Through Self-Service Data Prep

Datawatch 
MasterCard Improves Customer Experience Through Self-Service Data Prep
MasterCard Improves Customer Experience Through Self-Service Data Prep
MasterCard Improves Customer Experience Through Self-Service Data Prep
Equipment & Machinery
Maintenance
Process Control & Optimization (PCO)

Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”

Read More

MasterCard is a technology company in the global payments industry and the second largest processor in the world. They operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories

Read More

Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”

Read More
Labor Costs, Operating Time, Process Procedure, Transaction Amount
Read More
IT
Read More
Mature (technology has been on the market for > 5 years)
Read More

Increased Efficiency - Saved the staff between 40-80 hours of work a week

Program Scalability and Flexibility - New data and metrics can be incorporated easily

Download PDF Version
test test