Carestream: Market Disruption and Improved Customer RelationshipsPTC
Equipment & Machinery
For its Managed Print Services (MPS) Carestream has been able to monitor and proactively respond to customer use of radiology film, preventing inventory problems and offering new consumption based models to customers.
MPS has also been able to provide proactive servicing for Carestream’s DRYVIEW line of laser imaging systems. Carestream’s customers were able to focus on providing a higher level of service to their own customer base.
For its Healthcare Information Solutions (HCIS) service, Carestream has been able to anticipate outages, eliminate downtime and provide its customer with useful information on the use of Carestream services.