Accelerating the Industrial Internet of Things
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2 case studies
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Honeywell Analytics Efficiency Improves with Eden
Honeywell Analytics Efficiency Improves with Eden
Honeywell Analytics established a customer service call centre which has ten call centre agents handling 1,500 calls per week.The agents were using a customer management software which was effective for capturing basic customer details, but inadequate for collating a service record for the customer's individual unit or linking to other company IT systems. An integrated system was needed to manage the process from initial customer call through to successful resolution such as the dispatch of a replacement or repaired product.
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Turning A Stadium Into A Smart Building
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
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