TSS initially started looking for a remote access solution. TSS wanted to gain more insight into their systems, which are often situated at remote and hard to reach locations. “We want to learn how exactly our systems behave, to find out if and how we can improve them in the future,” Sébastien explains. The gathering of machine data plays an enormous role in TSS’s drive to continuously improve and optimise their products.TSS came across IXON during the Industrial Ethernet Event. The focus quickly shifted from remote access to data logging. Sébastien explains: “With Cloud Logging we can gather data. We don’t share all data with the customer as some information is only important for us.” TSS gathers machine data which allows them to monitor and analyse their systems. However, it did not help TSS quickly respond to failures and ad-hoc problems.