After getting started in 2015, Smart Robotics immediately started thinking about remote access. “It is very important to us that we can remotely access all our systems, to see how they’re behaving,” Heico says. Consequently, Smart Robotics aims to get in touch as soon as something goes wrong, way before the customer can reach out to them.At first Smart Robotics considered whether they should develop their own solution, or if it was better to outsource the development and look for an external partner. Their conclusion? Confidence in the ability to set up a highly secure connection turned out to be of utmost importance for Smart Robotics. “Securely collecting the data and getting remote access to our systems,” Heico explains. “In a way that the customer is confident that there won’t be a security breach as a result of an open network.”