Ascend operations must access multiple software systems to manage day-to-day operations in an effective and secure manner. These systems generate large sets of data which contain critical information pertaining to management systems, planning and cost information in business systems and energy consumption. As a result, Ascend management was challenged with creating relevant reports reflecting performance measures in overall context of their operational process. The company’s previous process entailed collecting and analyzing data manually which was not effective, since the information collected was generated after the fact, and was too complex for collaborative use across the organization.

Pima County is facing the following challenges: - Management of more than 60 million gallons of sewage each day to support the region’s population of more than 1 million people. - To take immediate action when alarms sound alerting operators to issues within the plant The solution should be able to enable the following feature: - To ensure capture of institutional knowledge of current workforce for effective training of future operators - To employ an effective Situational Awareness strategy enabling personnel to effectively understand and address operations of the facility - With assets spread out over more than 700 miles, operational management is difficult