Web Portal for a Security Solutions Company

Being a security service provider, the client required a portal with functionality that would enable them to manage different user roles. Their customers are organizations that have one or more CPEs (Customer Premise Equipment) and avail of different services from the client.

The client needed a scalable web portal that integrates with the CPE to manage various services. The web portal was expected to offer various service desk functionalities and integrate with third-party systems for implementing SMS functionality.

Not disclosed

The client is the fastest growing information security company in Asia providing services such as security assurance, compliance, governance, monitoring, analytics, and management services. Over the past decade, they have been delivering technology solutions to ensure impenetrable security to 700 customers in 30 countries across Asia and Europe

QBurst developed a scalable, user-friendly, and aesthetically appealing portal for client users and their customers. The fully functional web portal was customized to manage all front-end functions related to the security services offered through CPE by the client for customers and their own users.

The portal was integrated with key internal and external systems for optimum performance and results. There are mainly three roles—Customer (account owner, admin, users), Sales Manager, and Client (users, admin)—that can carry out assigned operations.

• [Product Improvement - Customer Satisfaction]
  

  The intuitive and easy-to-navigate user interface facilitated client and end-customer use.

• [Product Improvement - User Experience]
  

  All features and functionalities seamlessly worked across multiple browsers (Internet Explorer, Firefox, Chrome).

• [Data Management - Cyber Security]
  

  The portal was compliant with Top 10 OWASP security practices and passed the security assessment by the client’s testing team

• The portal could scale to handle 5000 CPEs with 50–500 users/hosts per CPE.