Tata Consultancy Services > Case Studies > Vodafone Hungary Transforms Order Management

Vodafone Hungary Transforms Order Management

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 Vodafone Hungary Transforms Order Management - IoT ONE Case Study
Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Telecommunications
Applicable Functions
  • Business Operation
Services
  • Cloud Planning, Design & Implementation Services
The Challenge

Vodafone Hungary sought to simplify order orchestration after acquiring UPC Hungary

After acquiring UPC Hungary, Vodafone required a middleware solution to transform, rationalize and consolidate the complex IT and OSS landscape. A comprehensive order provisioning and orchestration solution were critical for Vodafone Hungary to manage its nearly one million subscribers. The new system was needed to cater to fixed voice services as well as cable and GPON network-based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management.

The Customer

Vodafone Hungary

About The Customer

Vodafone Hungary is the third-largest mobile operator in Hungary. It started operations in 1999 after securing the third GSM 900/1800 MHz license in the country and it was the first provider operating in the DCS-1800 band in Hungary. Vodafone is the third-largest mobile network operator in the country again. The operator had a share of ~27% of the market in 2020Q2. They controlled approx. 27% of the market in December 2019.

The Solution

Vodafone Hungary solves integration challenges with the TCS HOBS order management platform

Considering the complex IT and OSS landscape after acquiring UPC Hungary, Vodafone chose the TCS HOBS order management platform to transform its business and optimize the time to market. The solution is based on plug-and-play SOA architecture with out-of-the-box (OOTB) interface specifications for third-party integrations. Several open APIs and microservices enabled TCS to quickly integrate HOBS with existing Vodafone systems. TCS HOBS also enabled the configuration of business rules and workflows, automated processes, and incorporated manual interventions. In addition, the availability of tasks, SLAs, and notifications helped Vodafone Hungary to quickly implement various orchestration scenarios for multiple services such as fixed voice services, GPON broadband, and cable network broadband. The mapping of commercial products to the HOBS service catalog which supports routing to the respective logical network platforms also helped Vodafone Hungary ensure seamless service activation.

Operational Impact
  • [Efficiency Improvement - Deployment]

    TCS leveraged its agile delivery methodology and deep contextual knowledge of Vodafone Hungary to implement its HOBS platform in less than eight months.

  • [Financial Growth - Market Opportunities]

    The solution accelerated end-to-end order fulfillment, thereby improving the customer experience for the telco’s 750,000 subscribers 

Quantitative Benefit
  • 4500 average orders per day.

  • 2 minutes for order processing

  • 99.9% order processing accuracy

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