Neo4j > Case Studies > Transforms & Accelerates Customer Engagement

Transforms & Accelerates Customer Engagement

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 Transforms & Accelerates Customer Engagement - IoT ONE Case Study
Technology Category
  • Application Infrastructure & Middleware - Database Management & Storage
Applicable Functions
  • Business Operation
  • System Integration
The Challenge

They had limited visibility of what they had delivered before, they needed to do more than simply list everything in a database. Wanted to be able to map and match capabilities onto what they were hearing from the client, and what they were saying in their strategy papers and company reports, to present the ideal recommendation and create the most effective transformation roadmap – and do this in real-time, in client meetings.

The Customer
About The Customer

Fortune 200 IT Services Company prides itself on delivering a tangible, measurable impact for clients through digital transformation. The 130,000-employee organization, which spans 80 countries and all vertical markets, has its roots in IT outsourcing, but today provides complete technology-driven business solutions.

The Solution

A technology paper convinced them that Neo4j’s particular take on graph technology, its scalability, and capacity would be ideal for cross-analyzing and matching the IT company’s credentials to new clients’ needs in real-time. Meanwhile, the ability to drill down into existing solutions, to identify the building blocks for new projects, would help accelerate delivery.

After looking at alternative options, including creating data visualizations on top of a traditional relational database, the Fortune 200 IT Services Company persuaded the financial stakeholders that only Neo4j had the power, capacity, and scale to represent the millions of data relationships they wanted to model and cross-analyze.

Operational Impact
  • [Financial Growth - Revenue]

    Multi-million-dollar revenue increase through accelerated solution design

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