Speeding Mean-Time-to-Repair with the SmartOTU™ Platform
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Networks & Connectivity - Ethernet
Applicable Industries
- Electronics
- Equipment & Machinery
Applicable Functions
- Maintenance
Use Cases
- Behavior & Emotion Tracking
- Leakage & Flood Monitoring
Services
- Testing & Certification
The Challenge
Recently, a global electronic commerce and cloud computing company had service issues on leased dark fiber. This fiber interconnects their global data centers, transporting all network services and applications for their customers. The company experienced several network outages due to fiber breaks, outages that affected many of their customers who could not access the website or their applications. The company asked their dark fiber vendor to dispatch a technician with a portable instrument to troubleshoot the network. However, it often took hours and even days to get a technician out in the field. Service troubleshooting and restoration was so poor in some areas that the company decided to find their own fiber monitoring solution to quickly pinpoint issues and push dark fiber vendors for faster mean-time-to-repair (MTTR).
The Customer
Butler Technologies
About The Customer
The customer is a global electronic commerce and cloud computing company that relies on leased dark fiber to interconnect their global data centers and transport network services and applications for their customers. They experienced network outages and delays in troubleshooting and restoration due to poor service from their dark fiber vendor. As a result, they decided to find their own fiber monitoring solution to improve mean-time-to-repair (MTTR) and ensure minimal lost revenue when network issues occur.
The Solution
After learning of their challenges, a team led by Viavi Elite partner Butler Technologies and Viavi Solutions engineers suggested a solution: the SmartOTU platform for remote fiber test and monitoring. SmartOTU continuously monitors dark fiber and gives pinpointed locations of any fiber breaks or degradation. A real-time alarm alerts the company to any physical layer issue. With this data, the company could tell their dark fiber vendor the exact location of the issue and significantly reduce MTTR. This would improve customer experience and ensure minimal lost revenue when network issues occur. The company chose the Viavi SmartOTU as their global solution for remote fiber test and monitoring. By automatically detecting and locating faults, the SmartOTU significantly reduced downtime that occurs due to fiber problems between data centers. The initial order supports monitoring 17 spans in Brazil, and the company plans a global deployment of SmartOTUs across the company’s leased dark fiber network over the next year.
Quantitative Benefit
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