Heroku > Case Studies > Severn Trent Water Enhances Customer Service with Real-Time Data and Mobile Apps

Severn Trent Water Enhances Customer Service with Real-Time Data and Mobile Apps

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 Severn Trent Water Enhances Customer Service with Real-Time Data and Mobile Apps - IoT ONE Case Study
Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Sensors - Utility Meters
Applicable Industries
  • Cement
  • Telecommunications
Applicable Functions
  • Maintenance
  • Product Research & Development
Use Cases
  • Intelligent Urban Water Supply Management
  • Leakage & Flood Monitoring
Services
  • System Integration
The Challenge
Severn Trent Water needed to modernize their infrastructure and improve customer service and support.
The Customer

Severn Trent Water

About The Customer
Severn Trent Water is the UK's second largest water company, serving millions of customers in England and Wales.
The Solution
They chose the Heroku platform to create mobile apps and back-end solutions, allowing for faster and more integrated solutions.
Quantitative Benefit
  • The use of Heroku and the Real-Time Alarms app allowed for faster identification and resolution of issues, leading to improved customer satisfaction and increased operational efficiency.

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