How Open Universities Australia Leveraged Conversational Messaging for Lead Generation

For industrial applications such as process and machine control to run smoothly, there is a need to ensure that there is low communication latency and minimal jitter in order to meet closed loop control requirements.

Malvern Panalytical faced challenges with decentralized data storage, a huge amount of unstructured data, and a heavy overall data searching process.

Formula 1® is a sport where every millisecond matters. With changing preferences and the growth of the digital medium, many fans choose to experience the sport through the F1.com website. The website needs to deliver a superior experience to tens of millions of fans across the world consistently. Hence, it is imperative to have a robust platform that can deliver the required performance and scale with growing trac and dynamic fan expectations. Some of the key challenges are: • Every race weekend, Formula1.com attracts up to 7 million fans. Managing this huge surge in website traffic, requires a scalable hosting platform that can simultaneously allow millions of fans to experience the excitement of the sport seamlessly. • Fans across the globe expect an engaging and immersive experience through enriched and enhanced race content across multiple devices. To meet this requirement Formula1.com needs to have a robust platform that is able to deliver real-time updates and information across screens, be it tablets, TVs or smartphones. • A global brand like Formula 1® needs to ensure it delivers a consistent user experience across all platforms across the globe. This consistent delivery of enriched content cannot be compromised through downtime or any other issue at any point. • In an age where threats to global websites are prevalent, Formula 1® needed a platform that was ready to meet any challenge to its website. They needed a solution that delivers consistency, scalability and yet at the same time is continuously monitored, secure and reliable.

HSBC faced the challenge of increasing customer interactions and the need to engage more closely with its customers. The bank expected messaging to account for more than 50% of contact centre interactions by the end of 2023.

High workloads and physically challenging conditions in life-science laboratories and hospitals

EDF had a highly customized service management system with manual processes and limited potential for automation, making it difficult to predict or prevent system failures and provide a resilient service. They wanted to improve their response time to rising energy demands.