Openpath > Case Studies > Opted for A Powerful Yet Flexible Access Control System

Opted for A Powerful Yet Flexible Access Control System

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 Opted for A Powerful Yet Flexible Access Control System - IoT ONE Case Study
The Challenge

Agent-friendly, as well as customer-friendly – Kustomer, unifies data from multiple sources, enabling companies to deliver effortless, consistent, and personalized service and support through a single timeline view.

Kustomer was building out a new office space and was searching for an access control solution that would provide a seamless experience for their employees.

It was important for them to find a solution that would allow them to scale with their expanding team while also providing the security needed to remain PCI compliant.

The Customer
About The Customer

Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.

The Solution

Openpath was able to meet all of Kustomer’s requirements. Kustomer wanted to create an open and friendly work environment that was also secure. Openpath’s mobile credentials allow Kustomer employees to freely navigate the office without needing to carry around keycards or badges.

Kustomer takes advantage of Openpath’s direct integration with G-Suite, so whenever an employee is added/removed from their company directory, their Openpath credential is automatically issued/revoked.

Since Kustomer manages customer support for a lot of high-profile direct-to-consumer brands, it was imperative that their access control allowed them to remain PCI compliant.

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