Ingram Micro Chooses Elastic to Bolster Search, Sales on Ecommerce Site

Andre Dykhno, Head of Product for Global e-commerce, says e-commerce has been a large contributing factor to Ingram Micro’s modern-day successes. Their business focuses on B2B customers and has logged over $12 billion in annual sales, containing an extensive product catalog with over 20 million items on their website. To scale those numbers and improve the customer experience, the company chose Elasticsearch Service and was happy they did.

Ingram Micro

Ingram Micro is an American distributor of information technology products and services. The company is based in Irvine, California, U.S., and has operations around the world.

Elasticsearch Service on Elastic Cloud fulfilled their criteria. In 2018, Ingram Micro started testing the performance of their new search solution in the Canadian market. Quickly realizing their pilot test’s success, it kickstarted their plans to unify their search experience and deploy it worldwide as Ingram Micro’s standard platform. In 2019, they expanded to the United States and 12 countries in Europe; on the roadmap for 2020 they plan to implement their new search in Asia Pacific and Latin America for full global coverage.

• [Efficiency Improvement - Asset Utilization]
  

  With Elastic, Ingram Micro’s ecommerce conversion rate improved by 50%, relevance of search went up by 35%, and null search results went down by 30%.