elastic > Case Studies > Improving Ecommerce Search Experience: Ingram Micro's Success with Elastic

Improving Ecommerce Search Experience: Ingram Micro's Success with Elastic

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 Improving Ecommerce Search Experience: Ingram Micro's Success with Elastic - IoT ONE Case Study
Technology Category
  • Analytics & Modeling - Machine Learning
Applicable Functions
  • Sales & Marketing
Use Cases
  • Supply Chain Visibility
Services
  • Testing & Certification
The Challenge
Ingram Micro had a poor search experience on their ecommerce site with Endeca. Search results took over 20 seconds on average, there were low conversions, and it took hours to update the product catalog.
The Customer
About The Customer
Ingram Micro is a Fortune 100 company operating in 56 countries, delivering technology and supply chain services to businesses. They focus on B2B customers and have an extensive product catalog with over 20 million items on their website.
The Solution
Ingram Micro chose Elasticsearch Service on Elastic Cloud as their new search solution. It provided great performance, high relevance, scalability, high availability, and flexibility to support their future roadmap.
Quantitative Benefit
  • The quantitative benefits of implementing Elastic for Ingram Micro include a 50% improvement in ecommerce conversion rate, a 35% increase in relevance of search, and a 30% decrease in null search results.

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