Splunk > Case Studies > Digitizing Roadside Assistance: Agero's Success with Splunk

Digitizing Roadside Assistance: Agero's Success with Splunk

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 Digitizing Roadside Assistance: Agero's Success with Splunk - IoT ONE Case Study
Technology Category
  • Cybersecurity & Privacy - Identity & Authentication Management
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Automotive
  • Construction & Infrastructure
Applicable Functions
  • Sales & Marketing
Use Cases
  • Track & Trace of Assets
  • Vehicle-to-Infrastructure
Services
  • Cloud Planning, Design & Implementation Services
The Challenge
Agero, a roadside assistance company, needed to digitize services to improve response times and customer service.
The Customer
About The Customer
Agero is a market-leading white-label roadside assistance company that works with automakers and auto insurers. They respond to approximately 12 million events annually and provide services to over 100 million consumers.
The Solution
Agero implemented Splunk Observability Cloud to monitor and troubleshoot issues, and Splunk Cloud for end-to-end visibility across teams. They integrated APIs to provide a fully digital, agentless experience for customers.
Quantitative Benefit
  • The implementation of Splunk helped Agero offer a 100% digital customer experience and improve their NPS by 18 points.

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