Splunk > Case Studies > Digitizing Roadside Assistance: Agero's Success with Splunk

Digitizing Roadside Assistance: Agero's Success with Splunk

Splunk Logo
 Digitizing Roadside Assistance: Agero's Success with Splunk - IoT ONE Case Study
Technology Category
  • Cybersecurity & Privacy - Identity & Authentication Management
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Automotive
  • Construction & Infrastructure
Applicable Functions
  • Sales & Marketing
Use Cases
  • Track & Trace of Assets
  • Vehicle-to-Infrastructure
  • Cloud Planning, Design & Implementation Services
The Challenge
Agero, a roadside assistance company, needed to digitize services to improve response times and customer service.
The Customer
About The Customer
Agero is a market-leading white-label roadside assistance company that works with automakers and auto insurers. They respond to approximately 12 million events annually and provide services to over 100 million consumers.
The Solution
Agero implemented Splunk Observability Cloud to monitor and troubleshoot issues, and Splunk Cloud for end-to-end visibility across teams. They integrated APIs to provide a fully digital, agentless experience for customers.
Quantitative Benefit
  • The implementation of Splunk helped Agero offer a 100% digital customer experience and improve their NPS by 18 points.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.

Thank you for your message!
We will contact you soon.