Twilio > Case Studies > EMC Improves IT Alerting System with Twilio SMS

EMC Improves IT Alerting System with Twilio SMS

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 EMC Improves IT Alerting System with Twilio SMS - IoT ONE Case Study
Technology Category
  • Infrastructure as a Service (IaaS) - Cloud Computing
  • Infrastructure as a Service (IaaS) - Virtual Private Cloud
Applicable Industries
  • Cement
  • Equipment & Machinery
Applicable Functions
  • Sales & Marketing
Use Cases
  • Intrusion Detection Systems
  • Tamper Detection
  • System Integration
The Challenge
EMC wanted an automated, real-time way to update employees with IT alerts. They needed a less labor-intensive and more immediate method than sending emails.
The Customer
About The Customer
EMC is a global leader in cloud computing, data storage, and data virtualization. They have 68,000 employees who rely on critical IT tools to do their jobs.
The Solution
EMC built an automated IT alerting system using Twilio SMS to power it for over 68,000 employees. They recognized that SMS is 3x more likely to be read by a user than email and is globally available.
Quantitative Benefit
  • EMC predicted that the outbound SMS volume would hit 900,000 a month, resulting in a significant reduction in the number of emails that needed to be sent manually. The Twilio infrastructure automated the alert generation process.

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