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Eastridge Workforce Solutions

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 Eastridge Workforce Solutions - IoT ONE Case Study
Technology Category
  • Application Infrastructure & Middleware - Database Management & Storage
Applicable Functions
  • Human Resources
Use Cases
  • Personnel Tracking & Monitoring
  • Software Design & Engineering Services
The Challenge

Eastridge Workforce Solutions delivers workforce management services and technologies to more than 1,300 clients across North America. Its time and attendance system alone processes transactions from thousands of people 24 hours a day, 365 days a year. As clients’ employee's check-in and out through the system, it verifies who is allowed to be there and who should be there. It also records employees’ time to generate accurate payrolls.

In the words of Brad Taylor, CIO of Eastridge, “It would be catastrophic if the system were unavailable for even just a few minutes.” Clearly, Eastridge needs a high availability/disaster recovery (HA/DR) solution that guarantees that its time and attendance system—and the data associated with it—will always be available, no matter what may occur. The company cannot afford to pause for disasters or for the normal scheduled maintenance that all systems must undergo from time to time.

Yet HA/DR is not a core competency or competitive differentiator for Eastridge. Powerful, innovative workforce solutions are. Thus, the company needs a way to utilize the foremost HA/DR skills and experience, without distracting its IT group from its work in advancing the company’s business objectives.

The Solution

Eastridge takes advantage of the most experienced Assure MIMIX HA experts, without putting any burden on the company’s IT staff by employing Precisely Managed Services to monitor, manage and maintain Eastridge’s HA/DR solution.

Managed Services monitors the Assure MIMIX replication processes around the clock to guarantee that they are always running properly and efficiently. If an issue arises, Precisely experts can often quickly resolve it remotely.

A primary advantage of using Assure MIMIX HA and Precisely Managed Services is that the combination thoroughly protects against downtime — including during scheduled maintenance. For instance, when it comes time to upgrade IBM i on Eastridge’s servers, Managed Services undertakes all of the work.

Before initiating an upgrade, Managed Services performs a “role swap,” assigning the production role to what is normally the backup server. After completing the upgrade, the server roles are swapped back to their normal states.

Operational Impact
  • [Efficiency Improvement - Issue Response]

    Ensures near-zero downtime

  • [Data Management - Data Storage]

    Protects against all data loss

  • [Management Effectiveness - Risk Mitigation]
    • Proactively resolves issues before they become problems
    • Undertakes the successful implementation of upgrades

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