Glassbeam > Case Studies > Driving Superior Quality of Service and Patient Care with AI/ML

Driving Superior Quality of Service and Patient Care with AI/ML

Technology Category

Analytics & Modeling - Data-as-a-Service
Analytics & Modeling - Machine Learning

Applicable Industries

Healthcare & Hospitals

Use Cases

Clinical Image Analysis

Services

Data Science Services

The Customer

Gateway Diagnostic Imaging (GDI)

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About The Customer

Gateway Diagnostic Imaging is an outpatient medical imaging company with several locations in the Dallas / Fort Worth area.

Gateway Diagnostic Imaging saves patients hundreds of dollars while offering fantastic service and impeccable quality! specialize in MRI, CT, Ultrasound, and X-ray

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The Challenge

Patient cost savings are attributed to the fact that GDI is not owned by a hospital network. To drive superior quality of service and patient care, in 2017 GDI embarked on an enterprisewide ‘data-driven initiative’. GDI sought to set a financial and operational course to leverage consumption and usage of analytics for its biomedical engineering teams with machine data analytics to achieve true predictive maintenance on the imaging machines as well as drive superior patient care through deep analysis of its physician referral networks.

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The Solution

Asset Utilization Dashboard. Clinsights provided their service engineers with real-time utilization data across the entire fleet of imaging equipment by facility manufacturer type, procedure count, and exam type. As a result, load balancing operational decisions became effective by identifying the facilities and machines that are under or overutilized.

Referral Physician Dashboard. Clinsights provided a real-time referral physician dashboard that is drillable to find which physicians are dropping out, and which ones are entering new – over time, by the facility, and exam type.

Machine Uptime Dashboard. Clinsights provided the single pane of glass for multi-modality, multi-manufacturer views allowing clinical engineering groups to shift unplanned downtimes to planned maintenance windows, thereby saving valuable hours per machine for increased revenues and providing better patient care.

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Operational Impact

[Financial Growth - Revenue]
With the Glassbeam solution, GDI was able to see the direct impact by realizing higher throughput per facility thereby enhancing patient care and increasing revenues.

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Quantitative Benefit

Clinsights provided Gateway Diagnostic Imaging (GDI) the analytics platform to gain 70-80 hours of productive (revenue generating) time per machine per year by turning unplanned machine downtimes and avoiding a potential loss of $70-80K per machine per year.

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