IBM Case Studies Driving peak performance with comprehensive support coverage from IBM
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Driving peak performance with comprehensive support coverage from IBM

IBM
Equipment & Machinery
Maintenance
Predictive Maintenance

With more than 11,000 employees at 94 locations across India, leading commercial vehicle manufacturer VECV needs seamless, responsive technical support to ensure high-availability IT operations. The company sought services from a trusted IT provider capable of simplifying coverage for its multi-vendor environment, accelerating issue resolution for end-users and structuring an effective governance framework for vendor management.

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VE Commercial Vehicles Ltd., a joint venture between the Volvo Group and Eicher Motors Ltd., VECV formed in 2008 to manufacture and distribute commercial vehicles in India and other developing markets. The company is headquartered in New Delhi and comprises four business verticals: Eicher Trucks and Buses, Volvo Trucks India, Eicher Engineering Components and VE Powertrain. A leader in modernizing India’s commercial transportation industry, VECV employs over 11,000 people and maintains 94 locations.

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IBM created an integrated Infrastructure Services support contract that includes IBM® Hardware Warranty and Maintenance Services and an IBM Digital Workplace Services solution to keep VECV’s multi-vendor IT infrastructure operating at peak levels. The wide-ranging agreement provides preventative maintenance; availability and performance SLAs; access to spare parts at production sites and off-site parts warehousing; support in extending asset life; regular inventory audits; and skilled local support personnel.

Additionally, IBM developed a governance structure to help VECV manage vendors more effectively. Working closely with VECV, IBM established formal roles and responsibilities within the management framework and determined optimal processes for decision making. IBM is also tasked with ongoing management of the vendor contract lifecycle, which includes monitoring vendor performance to mitigate risk and drive continual improvement.

Finally, the IBM Digital Workplace Services solution empowers VECV employees to use the mobile devices of their choice in the workplace, provides centralized help desk support and offers time-saving self-service capabilities.

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Mature (technology has been on the market for > 5 years)
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[Efficiency Improvement - OEE]

Reducing downtime with multifaceted support

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