Company Size
1,000+
Region
- Asia
Country
- Japan
Product
- CyberArk
- App Gateway
- Microsoft SharePoint
Tech Stack
- SAML protocol
- Active Directory
- Microsoft Internet Information Services
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Shiseido Company, Ltd. is the largest cosmetics firm in Japan and a global supplier of personal care products including skin care, hair care, cosmetics, and fragrances. With a workforce of 30,000 employees worldwide, Shiseido is a major player in the beauty and personal care industry. The company has a rich history and a strong presence in both domestic and international markets. Shiseido is known for its commitment to innovation, quality, and customer satisfaction. The company’s products are widely recognized and trusted by consumers around the world. Shiseido’s strategic initiatives, such as VISION 2020, aim to strengthen its IT infrastructure to support global internal and external collaboration, reflecting its forward-thinking approach and dedication to maintaining its leadership position in the industry.
The Challenge
To enhance global collaboration and integration, Shiseido planned to move to an entire portfolio of cloud-based applications but needed a single sign-on capability to provide robust user authentication for both Active Directory and external users. Shiseido’s legacy environment utilized an on-premise application, accessible via a domestic portal for its Microsoft Windows-based users. The company recognized that it would be impractical for the existing corporate infrastructure to support new cloud applications because it would force users to set up individual IDs and passwords for each application that needed to be accessed. Worse still, it would significantly increase the security risk with so many different passwords having to be created and memorized. In addition, the company estimated there would be a significant reduction in user productivity associated with managing the numerous log-ins, and an associated increase in IT support and administrative work to keep everything running smoothly. Leveraging the portal concept, Shiseido’s plan called for implementing an Infrastructure-as-a-Service (IaaS) environment but to be successful, there was an urgent need for an authentication infrastructure that could enable single sign-on access to cloud-based applications via a globally available portal.
The Solution
CyberArk met all of Shiseido’s stringent criteria and was deployed as the keystone of the company’s new global authentication infrastructure. Shiseido formed an evaluation team for the selection of an authentication solution and it was tasked with examining four vendors’ offerings, which included CyberArk. The selection criteria and capabilities included SSO access to cloud applications as well as on-premise applications using the SAML protocol, supporting the authentication of Japan-based users via credential information held in Active Directory, enabling verification of non-Japan-based users outside of Active Directory, and facilitating future multiple Active Directories without the need for domain integration. Additionally, the solution needed to have a user interface that offered local languages including Japanese, and administrator screens with similar multi-lingual capabilities. It also had to support automatic authentication connections between Microsoft Internet Information Services, Internet Explorer, and other Active Directory-aware applications, and avoid replication to the cloud of information held in Active Directory. When evaluated against all of the criteria, CyberArk scored the highest — in part because of its App Gateway feature that enables single sign-on to cloud applications without the need for a virtual private network (VPN) connection. Consequently, Shiseido deployed the CyberArk solution as the keystone of its global authentication infrastructure. CyberArk was integrated with Active Directory in Japan and worldwide employees outside of the directory were enabled to leverage SSO via App Gateway.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.