Bilia's New Deal

While mechanical service is still needed, incre- asing digitalization of cars has led to the need for rmware and software updates to complement service and repairs. Instead of repairing cars once they have broken down, real-time data from connected cars enables predictive and proactive service. This creates new opportunities for OEMs to increase the direct relationship to the end customer. Conversely, repair shops need to adapt to these new conditions and innovate new business models to ensure future competitiveness.

Using Telia Sense, Bilia can offer owners of both new and older cars new IoT service offerings, such as car diagnostics, pro-active car maintenance [but also tailored customer offerings and promotions through the Telia Sense app]. This service will enable Bilia to provide features such as remote diagnostics for the vast majority of cars produced after 2011. As a rst phase, this service is aimed at consumers. But long term could also open up opportunities for services provided to B2B customers, such as driver journal data and eco driving feedback as well as alarm features and remote monitoring for smaller company car eets.