Bilia's New Deal

	Bilia's New Deal Telia

Applicable Industries	Automotive
Applicable Functions	Maintenance
Use Cases	Predictive Maintenance Log in to view content
Challenge	While mechanical service is still needed, incre- asing digitalization of cars has led to the need for rmware and software updates to complement service and repairs. Instead of repairing cars once they have broken down, real-time data from connected cars enables predictive and proactive service. This creates new opportunities for OEMs to increase the direct relationship to the end customer. Conversely, repair shops need to adapt to these new conditions and innovate new business models to ensure future competitiveness. Read More
Customer	Bilia is a leading Nordic automotive service company, offering car sales, service and supplementary services. Several brands offered and serviced by Bilia include Volvo, BMW, Mini and Toyota. Read More
Solution	Using Telia Sense, Bilia can offer owners of both new and older cars new IoT service offerings, such as car diagnostics, pro-active car maintenance [but also tailored customer offerings and promotions through the Telia Sense app]. This service will enable Bilia to provide features such as remote diagnostics for the vast majority of cars produced after 2011. As a rst phase, this service is aimed at consumers. But long term could also open up opportunities for services provided to B2B customers, such as driver journal data and eco driving feedback as well as alarm features and remote monitoring for smaller company car eets. Read More Log in to view content
Solution Type	IOT Read More Log in to view content
Solution Maturity	Emerging (technology has been on the market for > 2 years) Read More Log in to view content
Contents

Applicable Industries

Automotive

Applicable Functions

Maintenance

Use Cases

Challenge

While mechanical service is still needed, incre- asing digitalization of cars has led to the need for rmware and software updates to complement service and repairs. Instead of repairing cars once they have broken down, real-time data from connected cars enables predictive and proactive service. This creates new opportunities for OEMs to increase the direct relationship to the end customer. Conversely, repair shops need to adapt to these new conditions and innovate new business models to ensure future competitiveness.

Customer

Bilia is a leading Nordic automotive service company, offering car sales, service and supplementary services. Several brands offered and serviced by Bilia include Volvo, BMW, Mini and Toyota.

Solution

Using Telia Sense, Bilia can offer owners of both new and older cars new IoT service offerings, such as car diagnostics, pro-active car maintenance [but also tailored customer offerings and promotions through the Telia Sense app]. This service will enable Bilia to provide features such as remote diagnostics for the vast majority of cars produced after 2011. As a rst phase, this service is aimed at consumers. But long term could also open up opportunities for services provided to B2B customers, such as driver journal data and eco driving feedback as well as alarm features and remote monitoring for smaller company car eets.

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Solution Type

IOT

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Solution Maturity

Emerging (technology has been on the market for > 2 years)

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Contents

Overview

Bilia's New Deal