Chirp > Case Studies > Amdocs Digital Commerce and Payments experience

Amdocs Digital Commerce and Payments experience

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 Amdocs Digital Commerce and Payments experience - IoT ONE Case Study
Technology Category
  • Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Functions
  • Sales & Marketing
About The Customer
Market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers.
The Challenge

- Enable Amdocs to provide their telco and retailer customers with a next generation digital commerce and payments experience. - Power the transfer of data through the entire consumer purchase journey originating from a marketing message to a purchase in store and in ongoing loyalty programmes. - Ensure compatibility with a multitude of devices including multi-media broadcast, smartphone / tablets and retailer ePOS and customer management systems - including those without other networking or connectivity capabilities.

The Solution

Audible and inaudible audio protocols to enable soundless transfer of data from television broadcast to smartphone through to in-store check in and payment transaction.

Data Collected
Communication Performance, Payment, Purchase Order
Operational Impact
  • [Product Improvement - User Experience]
    Frictionless digital commerce and payments experience for the customer.
  • [Cost Reduction - Total Cost Of Ownership]
    Cost effective solution for retailers to deliver this experience with limited resources available to invest in emerging technologies.

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