24-Hour Response to CARES Act Drives Business Continuity

OSV began looking into implementing Robotic Process Automation (RPA) to support customers within the Workday ecosystem in late 2018. The company wanted to utilize automation to increase efficiency and accuracy with predefined processes with the goal of providing more benefits to end-users.

When looking at solutions, OSV not only investigated which platform would deliver the best technology but also which partner would be committed to providing expertise and support.

OneSource Virtua

OneSource Virtual is the pioneer of Business Process as a Service (BPaaS) outsourcing. As a Workday partner, it has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more. The company of 950 employees is based in Dallas, TX, and has additional locations across North America and Europe.

After conducting a Request for Information (RFI) and Request for Proposal (RFP), the company chose Automation Anywhere as its RPA partner in December 2018 because its values and culture aligned with OSV’s. By January 2019, internal development around automation had started and was already running full speed.

Processes Automated

1. Tax profile and tax liability deferral reporting, case creation, and closure
2. Tax credit tracking reporting, case creation, and closure