HID Global > Case Studies > Innovation-Driven Mobile Access Adoption at Żabka Retail Chain’s Headquarters

Innovation-Driven Mobile Access Adoption at Żabka Retail Chain’s Headquarters

Technology Category

Application Infrastructure & Middleware - Event-Driven Application
Robots - Wheeled Robots

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Product Research & Development

Use Cases

Building Automation & Control
Perimeter Security & Access Control

Services

System Integration
Training

The Customer

Żabka

About The Customer

Żabka is a convenience store chain with 7000 locations across Poland and the Czech Republic. The company is known for its open approach to innovation and early adoption of unique technological solutions. As part of their plans for a new headquarters in Poznań, Poland, the organization wanted to create a modern, intelligent, and automated office for their employees, enabled by one integrated solution. This system would need to utilize mobile identities and a custom application to simplify the use of office functionalities, accelerate and automate administrative processes, and optimize the management of access control and building-wide security.

The Challenge

Żabka, a convenience store chain with 7000 locations across Poland and the Czech Republic, is known for its innovative approach and early adoption of unique technological solutions. As part of their plans for a new headquarters in Poznań, Poland, the organization wanted to go beyond a traditional building access control system. They aimed to create a modern, intelligent, and automated office for their employees, enabled by one integrated solution. This system would need to utilize mobile identities and a custom application to simplify the use of office functionalities, accelerate and automate administrative processes, and optimize the management of access control and building-wide security. The creation of such a large ecosystem would need to combine many different functionalities, and Żabka turned to a group of like-minded providers to create and implement their vision.

The Solution

HID Global, Zonifero, and Cnergy collaborated to create a comprehensive ecosystem by digitizing access control processes and integrating surveillance tools such as closed-circuit television and access management with an anti-burglary system. The heart of the system is a server with a security management platform, enabling Żabka to add new users quickly and issue mobile IDs permanently or QR code based, one-time passes for guests. Today, a smartphone application is all employees need to move around the HQ office and use its various amenities. Mobile identities, contactless employee onboarding, touchless visitor management, time and attendance, and integration with the security system of the entire building are all facilitated within the app that launched in 2020. The application also performs other tasks that assist users and create a better work experience, such as communication with colleagues, office navigation, meeting space booking, control room temperature and humidity, and interaction with employee engagement initiatives.

Operational Impact

The solution implemented in 2020 not only simplifies the use of office functionalities, but also accelerates and automates administrative processes and optimizes the management of access control and security for the entire building. The Żabway interface was so intuitive that only a short training was required for Żabka to manages it on its own. Currently, mobile IDs are used by about 800 headquarters employees and select employees working in other locations. Based on user feedback, the project was successful and the system meets the needs of the organization and its employees. The headquarter employees are the first group to benefit from the implementation prepared by HID Global, Cnergy and Zonifero. In many organisations, there are still employees who carry several plastic cards for various access requirements, such as individual doors and devices. For the users in Żabka’s Poznań offices, they only need their mobile device.

Quantitative Benefit

Mobile IDs are used by about 800 headquarters employees and select employees working in other locations.
The Żabway interface was so intuitive that only a short training was required for Żabka to manages it on its own.
Temporary employees and visitors do not have to waste time registering at reception. Temporary mobile IDs with QR code arrives to the registered device via notification.