Like many organizations, Anaren had a homegrown work order application that had basic asset management functionality. “It was menu driven, so quite cumbersome,” explained Bill, “reporting was limited and it still relied heavily on paper transactions and records. We looked at our business needs going forward and decided this was one area that could be modernized.” On launching the Manufacturing CMMS project, Bill, the business analyst of the company identified three major areas for improvement:1. Improve efficiency by eliminating paper.2. Improve the control of preventive maintenance. 3. Improve inventory management.

GE Hydro, a subsidiary of GE Renewable Energy, provides solutions for hydropower installations, including machinery and equipment sensor integration, testing, measurements, and data interpretation. However, they faced a significant challenge in monitoring the conditions of their installations. Hydropower installations are located in severe environments, often with aging connections between the rotor poles that exhibit drastic temperature rises and cause unplanned failures in production. Traditional solutions like batteries, direct wired connections, infrared devices, and fiber-based temperature sensors were ineffective due to the harsh conditions, high radial accelerations, and the proximity of metal parts. Furthermore, the high speed of transit in front of the antenna, which can go up to 250 km per hour, posed additional challenges. Monitoring, collecting, and managing reliable data with a small RFID TAG was a major technical challenge due to the high currents and related electromagnetic fields inside the enclosure where the RFID chip in the generator is located.

Profusion, a data science and marketing services company, was grappling with the challenge of slow and reactive reporting for its clients. The company wanted to transition its clients from relying on manual, Excel-based reporting to a more proactive, real-time optimization. A specific challenge was presented by a London creative agency, which required Profusion to develop a solution for reporting ticketing data to its client, an international live show production company. The agency had two requirements: an intuitive interface to communicate financial investment and return through different marketing channels, and the ability to query a single customer view of its customer and extract this data for use within its other business tools. The existing process was labor-intensive, with information only available sporadically or on the client’s request.

The customer, a US-based market leader in delivering innovative electronic instruments and electromechanical device solutions, faced a significant challenge with their instrumentation product line. The gateway managing this line was built using Printed Circuit Boards (PCB), which had become obsolete in the market. This outdated technology was limiting the company's ability to enhance their gateway solution and add extensive software functionalities. The customer needed to upgrade the hardware environment to increase its business value and market appeal. The challenge was to breathe new life into their gateway solution, modernise the application codebase, and reduce the Bills of Material (BOM) cost and form factor.

Mondelēz International, a global food and beverage leader, faced significant challenges during the COVID-19 pandemic. The company had to accelerate its consumer-centric growth strategy amidst the global disruption. A significant part of this strategy involved replacing outdated, disconnected systems and tools for innovation process management. Mondelēz needed a single solution for managing its innovation portfolio, resources, demand planning, and project execution. The company was also faced with the challenge of delivering products to market that exceed consumer expectations faster and more profitably. The existing disconnected legacy systems were hampering timely insights, decision-making, and resource allocation. There was a lack of transparency to the innovation portfolio which slowed project management and complicated governance. Outdated and fragmented analytics created a lack of innovation project visibility across global teams.

Ryde Technology, a leading e-scooter-sharing provider in Norway, was facing challenges in ensuring a seamless and efficient service for its users. The company, which operates over 20,000 devices across six major Norwegian cities, needed a reliable solution to enable users to find a nearby vehicle and initiate a ride quickly and seamlessly. The company was also grappling with issues of scooter vandalism and SIM card misuse, which were adding to the company's operational costs. Furthermore, Ryde was looking to improve its production and supply chain processes, particularly in terms of quality assurance and rigorous testing of their scooters right from production. The company's previous provider was unable to meet these needs, leading to short outages where their devices were completely shut off from the network.

J.P. Morgan, the landlord of London's iconic Spitalfields Market, faced the challenge of enhancing the property experience for its office tenants, public guests, and on-site retailers in a post-pandemic world. The need to address health and safety concerns, provide information on COVID-19 safety measures, and create safer, more engaging experiences for tenants and visitors became paramount. The global landlord also aimed to re-open their office space and market post-lockdown, grant office occupiers access to the market, its traders, and deals, and elevate their sustainability initiatives. Furthermore, J.P. Morgan sought to reduce congestion and create more touchless experiences at the market, which sees nearly 300,000 people per week at peak times. The COVID-19 pandemic accelerated this need, prompting for more touchless ways of ordering, paying, and collecting food from the popular food trucks at Spitalfields Market.

Service Thread, a leading American manufacturer of commercial thread and yarn, faced significant challenges in monitoring and analyzing their factory performance. With over 3,000 spindles across 115,000ft2 of floor space and 24 different machine types, the company struggled to effectively determine the actual utilization percentage of their factory. The traditional method of frequent and selective in-person inspections of the machines was not only time-consuming but also lacked accuracy. The company was in dire need of a solution that could provide real-time, accurate data on machine utilization to help them make informed business decisions and optimize their operations.

The client, a leading consumer products company and a member of the Russell 1000 Index, was an emerging player in the home automation space. They offered electronic keyless entry locks for residential use, with home automation applications that enabled users to control lighting and security systems. The challenge was to ensure that the hardware and software of these IoT products worked seamlessly, with the security and performance of the IoT environment guaranteed. The client wanted to ensure that new features in the home automation platform were thoroughly tested before launch. This included QA for Wi-Fi door locks (software and firmware), interoperability testing, multi-country (localization) testing, automation of the Regression Suite (web/mobile/API), and performance and security auditing. The multiple scenarios that needed to be tested and the frequency of releases necessitated a move towards test automation.

The client, a US-based communication provider, was in the process of transitioning most of its services to mobile devices. They aimed to provide their users with easy, real-time, and seamless access to information, products, and services. However, they encountered issues with their authentication process, which was not robust enough and was vulnerable to attacks due to ineffective implementation of their authentication tokens and session management. The client realized the need for a solution that would facilitate secure access to resources through mobile apps without compromising performance. Two major problems were identified: the transmission of sensitive data through URL redirects during Single Sign-on (SSO) logins, and the increased security risks posed by SSO logins via web and mobile apps.

Realtek Semiconductor Corporation, a company that prides itself on excellence in all aspects of its business, was facing challenges in maintaining efficiencies across its product lines that required frequent installer updates. The company was using node-locked instances of InstallShield for software installation on its production line. However, this approach was limiting their in-house capabilities and their ability to service customers efficiently offsite. The node-locked InstallShield licenses were installed on individual computers, each license purchased at a different time and having a different version. This led to schedule impacts due to the need to sort and manage through multiple versions of installation licenses. The staff was required to perform manual verification steps during installation to ensure the production database files were synchronized and that the versions of InstallShield were aligned. Additionally, Realtek's multiple product lines necessitated the creation/update of installers for the drivers and applications more than 10 times a day across the company, leading to inefficiencies and negatively impacting Realtek’s cycle time for creation of installers and product releases.

Trend Micro Taiwan, a global leader in IT security, faced a significant challenge in updating their anti-virus drivers and applications. The company needed to create installers up to 10 times a day to support frequent updates, a task that was slowed down by the need to coordinate development teams across different time zones in Asia and North America. The lack of an automated installation development tool with robust features further complicated the process. The speed of updating installers was crucial to the company's success, as it directly impacted their ability to protect end users and secure networks against breaches from targeted attacks.

A Medical Device Manufacturer was faced with the challenge of scaling up production for a new product introduction (NPI) within a 6-month timeline in a new greenfield assembly facility. The goal was to increase production from a few units a month built by engineers to hundreds of units a month by frontline workers. The engineering team needed to enable the frontline workers to assemble the units and record their activities at each step of the way via an eDHR for compliance purposes. The team foresaw challenges around overwhelming new staff with changing instructions and recording information. They concluded that using paper-based SOPs and history records was not a viable or efficient solution for onboarding a completely new team.

Streamline digital connections between people, processes, and equipment.Today, this pioneering company continues to lead the way in both talent and modern technology deployment to deliver some of the industry’s most complex projects. With over more than 30 3D machine control systems that are used on dozers, excavators, motor graders, and skid steers; 30 rovers and total stations; and 50-plus base stations, the company maintains one of the largest technology-enabled fleets in the Upper Midwest. 

Scaling their business at a brisk pace, CELLINK wanted to find a reliable tech partner with solid experience in the development of IoT systems who could provide experts in С++, Qt, Embedded Linux, Marlin, MQTT, and Flutter. With bioprinters already in production, CELLINK was searching for a dedicated team able to maintain their code through bug fixing and polishing to make their bioprinter devices function even better.

COSMO, founded in 2020, embarked on a mission to help families stay digitally connected with their youngest members in a safe and meaningful manner. They achieved this through the development of the JrTrack 3 kids smartwatch, which combined communication functions like calling and texting with safety features such as 9-1-1 calling, geofencing, and unapproved call blocking. COSMO faced some technical hurdles as they developed their product. These included instances of patchy cellular coverage and inconsistent device connectivity, which directly impacted the reliability of their smartwatches. Such challenges posed a threat to the trust that parents placed in COSMO’s products, underscoring the need for a solution that could ensure steadfast reliability and uphold the company's commitment to their customers.

Since 1979, Copps Industries has been a global provider of epoxy resins to various markets. However, the company faced challenges in scaling to meet market demand due to outdated technology and manual workarounds to fill in process gaps. The company relied heavily on people to deliver scalable and repeatable processes, which limited the volume of SKUs manageable by their small team. Copps was also burdened with an outdated disk-operating system (DOS) that no longer supported its business needs, and employees struggled with managing a paper trail of documents. The retirement of two 20+ year veterans further complicated matters, leading to issues with process control and onboarding new employees. Copps Industries needed a solution that would tighten process control, scale with its business, and centralize information for easy access.

Work zone detection is not cleard. Vehicle safety, road hazzards and fatalities are constraints.

As a leading manufacturer of precision parts in China, Gian Technology's customers include Samsung, OPPO, Vivo and other well-known enterprises. They have very high requirements for the precision and appearance of products. Every year, Gian invest a substantial amount of capital in manpower and capital in quality control and quality inspection. The "original" method of the traditional naked eye + magnifying glass is intensive and boring, making many young people reluctant to choose this job. The gap between business volume and manpower is getting bigger and bigger, and it is difficult to meet the quality inspection needs in three shifts and eight hours. Overtime is a common occurrence.

To succeed in the fiercely competitive LCD manufacturing industry, CSOT must deliver high-quality products within a tight time frame, but time-consuming product inspections have hampered its agility. Quality inspectors had to inspect each LCD screen individually to check for flaws. This takes quite a bit of time.

Align Technology, a global medical device company, was facing challenges with its consumer-facing applications, including their corporate site and product sites. One of their key applications, the Invisalign Smile Assessment app, along with other applications, were used by thousands of consumers each month and required almost daily updates. These updates ranged from large iterations to minor changes on individual documents. The company found it increasingly difficult to perform these quick updates, a limitation that posed challenges not only for the business teams but also for their IT developers. The need for a more efficient and agile solution was evident.

Elevator Engineering Services (EES UK), a leading engineering and manufacturing firm specializing in supporting the lift and elevator industry across the UK, faced a significant challenge in managing its mobile workforce. With a team spread across the Midlands, London, and South of England, fleet managers and the HR team rarely interacted with the drivers in person. This lack of face-to-face interaction made it difficult to monitor the welfare of the drivers and ensure the accuracy of payroll, hours, and timesheets. Additionally, EES UK wanted to improve driver behavior to create a safer working environment for its staff and other road users. The company needed a comprehensive solution that could provide accurate timesheets, monitor driver behavior, and ensure the welfare of its mobile workforce.

The client, a smart security solutions company with over 150 years of legacy and $3.17BN annual revenue, was facing several challenges. The company's infrastructure was running on individual Pods, which increased running costs and created bottlenecks for large scale operations. The lack of automation for UI and test-cases deployment resulted in manual testing, which increased operational time and effort. Additionally, the inability to extend and decentralize access control among individuals was limiting the IoT-based security solutions offered by the company. The non-extendibility of the mobile-app features restrained user experiences and prevented users from sharing their access control.

InfoTrack, a legal technology company, was facing challenges in managing its IT system log data and legal document data for its customers. The company was initially using Amazon Elasticsearch Service, but it ran into security and performance issues. The version of the Elastic Stack used by Amazon Elasticsearch Service only allowed security using IP restriction and restricted developers from tuning the underlying Java Virtual Machine (JVM). Additionally, InfoTrack lacked access to additional features of the Stack, including APM, Index Lifecycle Management (ILM), and Graph. This limited their potential in architecting their system for long-term success and stability, and ensuring they were getting the most value out of the data available to them. Furthermore, the company was struggling with manual logging, which became too time-consuming as InfoTrack grew and didn’t allow developers to trace and debug applications.

The Canadian Internet Registration Authority (CIRA) was established in 2000 with a mandate to run a safe, secure, and reliable .CA domain for all Canadians. With over 2.8 million domains under management, CIRA saw an opportunity to complement its registry revenue with new services. In 2015, CIRA moved into DNS cybersecurity with the introduction of D-Zone Anycast DNS, a service now used by ISPs, the Canadian government, and many educational institutions. However, after the release of this service, many of CIRA’s customers requested a recursive DNS Service, particularly organizations in the education sector who were interested in a service with content filtering. CIRA considered building a recursive DNS service solution in-house but realized the real value was in a threat feed, which they couldn’t develop on their own.

Datanet, a UK-based data hosting and connectivity services provider, was facing several challenges that necessitated a change in its data centre network. Firstly, the network equipment was nearing its end-of-life, raising concerns about its long-term viability. Given that Datanet's customers required highly reliable services with minimal downtime, a future-proofed and high availability network was essential. Secondly, as Datanet's services grew more successful and the volume of backup and recovery services increased, it needed to upgrade its network capacity from 1 Gbps to 10 Gbps to keep pace with traffic volumes. Upgrading the existing equipment would have required a substantial investment, almost equivalent to replacing it completely, prompting Datanet to look for alternative solutions. Lastly, Datanet had experienced a distributed denial of service (DDoS) attack that its previous vendor had struggled to deal with satisfactorily. It was keen to deploy comprehensive security throughout its new infrastructure as a fundamental design feature, rather than an add-on.

Ingram Micro, a Fortune 100 company operating in 56 countries, is a global leader in delivering technology and supply chain services to businesses. The company's ecommerce business, which contributes significantly to its success, focuses on B2B customers and logs over $12 billion in annual sales. However, Ingram Micro faced challenges with its ecommerce site's search experience. Data showed that 70% of the site's visitors went directly from the home page to the search bar, and 70% of the products added to the checkout cart were added from the search bar. The company's search needed to accommodate complex indexing from their large catalog, variable visibility, variable price, multiple content sources, and additional context required for global operations. However, the existing search experience was poor, with low conversion rates and long search result times. It took over 20 seconds on average to get search results back, and updating the product catalog took over 8 hours, sometimes even 24 hours, limiting the company's ability to quickly display the newest products available.

Pay360 by Capita, a major payment services provider, was facing challenges with its outsourced legacy infrastructure. The company's ability to deliver responsive, rapidly scalable, and highly available services was compromised due to the limitations of its existing IT infrastructure. The legacy 3-tier IT infrastructure was slow to scale, unreliable, and difficult to manage, which was affecting the company's ability to handle growing workloads, attract new customers, and exploit new cloud technologies. The situation was further complicated by the company's reliance on third parties to manage both the physical and virtual infrastructure, which hampered the technical team's ability to resolve availability problems quickly and identify bottlenecks. The company also experienced a major outage in 2017, which took them offline for over a day. A complete re-think of the Pay360 IT infrastructure was required, with a focus on scalability, performance, and ease of management, while also meeting the stringent security requirements of PCI compliance.

Ameren, Missouri’s largest electric utility, was faced with the challenge of replacing a legacy solution that was no longer supported after the year 2000. The company needed a new system that would provide remote access to inline chemistry analyzer readings, including numerical output and trend graphs. The previous system was limited, with live chemistry data only accessible on a few PCs that had the legacy software installed. Ameren also aimed to eliminate the mainframe from the plant, which was a significant goal for the company. The challenge was to find a solution that would not only replace the legacy system but also enhance the accessibility of live data to all personnel on site, provide pager alarm notifications to technicians, and allow for remote accessibility and single web page views.

The client, a market-leading manufacturer of utility transmission structures and small cell towers for the utility and telecom industry, was facing a significant challenge. They wanted to digitize and migrate their legacy applications and databases to the cloud. The challenge was not just about the migration, but also about automating their sales and quotation process. The existing system was manual and time-consuming, leading to delays and inefficiencies. Additionally, the client had to deal with system integration for structural blueprints, which was a complex task with numerous considerations and no scope for error.