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Dell Boomi (Dell) (Dell Technologies) > Case Studies > Optimizing Healthcare Practices Improves the Patient Experience

Optimizing Healthcare Practices Improves the Patient Experience

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Optimizing Healthcare Practices Improves the Patient Experience - IoT ONE Case Study
Technology Category
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
The Customer
DJO Global
About The Customer
DJO Global, Inc. is a medical device company that produces a variety of orthopedic products for rehabilitation, pain management and physical therapy which has about 1,300 employees.
The Challenge

DJO Global developed the MotionMD software solution that automates DME claims management, inventory dispensing and physician protocols, which in turn helps optimize productivity and improve patient outcomes with point-of-care technology. The company’s technologies also help providers improve billing accuracy and ensure timely collection of reimbursements. For both physician practices and hospitals, integrating patient data across systems has historically been a challenge, requiring complex processes, significant manual labor, painstaking repetitive data entry and piles of error-prone paperwork. With the widespread adoption of billing and revenue management software modules, electronic medical records (EMRs) and practice management systems, healthcare organizations have seen the need for data integration solutions to deliver the right information at the right time, while adhering to HIPAA security regulations.

The Solution

To solve the data sharing problem for its customers, DJO Global implemented Dell Boomi AtomSphere integration platform as a service. AtomSphere powers DJO Integrator — a DJO Global interface that shares patient demographic data from client EMR systems with MotionMD, which, in turn, is updated as soon as the DME and treatment plan is prescribed for a patient. When data is integrated using DJO Integrator, MotionMD gives healthcare providers a complete view of the patient record from the EMR. This simplifies diagnosis-driven protocols, dispensing and billing so that the physician can prescribe the most appropriate treatment. Regardless of the data format the systems use — whether patient data is published using HL7 publication standards, flat files, database pulls or APIs — DJO Integrator, powered by Dell Boomi, ensures that it all works together. The small footprint of the Boomi Atom — a runtime engine that signals when data is ready for retrieval by different applications — was instrumental in the decision to select Dell Boomi. It is easy to install and manage, and DJO Global customers like the ability to control access to patient data when it is needed to ensure that data remains secure.

Data Collected
Accuracy, Billing information , Communication Performance, Electronic Medical Record, Personal Medical
Operational Impact
  • [Data Management - Data Accuracy]
    Sharing data allows clinics to streamline their office processes significantly, eliminating redundancy while reducing errors, and lowering costs by improving efficiency.
  • [Data Management - Data Collection]
    First-pass collections have improved significantly now that patient data is consistent and billing codes are accurately applied.
  • [Data Management - Data Integration]
    Integrating patient data from the EMR into MotionMD helped DJO realize a material improvement in both speed of transactions as well as improved financial results at clinics.
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