Logistics Visibility Services

Fuji Xerox faced several challenges. Delivery inquiries from distributors had to be manually associated with order information and container B/L documents. Response to delivery inquiries was slow and delivery date estimates inaccurate because Fuji Xerox had to contact each transportation carrier for shipment status updates before warehousing dates could be estimated. Manual handling of an average of 1,800 inquiries a month created an excessive workload for staff. Distributors had begun securing extra stock in a system known as just-in-case inventory to prevent inventory shortages at hub warehouses in each region, leading to chronic over-inventory

NEC implemented a cloud service that provides visibility in global logistics and connected with GXS Managed Services, a suite of services from GXS Worldwide, Inc., that enable data orchestration for transactions between businesses based on international standards such as EDI, thereby introducing visibility into the customer's global supply chain and enabling effective tracking of global product distribution. Software Components - GXS Managed Services - NEC cloud-based multilingual solution

• [Process Optimization - Real Time Asset Tracking]
  The whereabouts of products can be tracked in real time, leading to faster inquiry response times and improved deadline compliance.
• [Efficiency Improvement - Labor]
  Staff's workloads is reduced by automating processes such as collecting information from factories and logistics partners and manually associating this data with each order.
• [Cost Reduction - Inventory Management]
  Total cost of ownership is lowered due to reduction in inventory costs.

• Fuji Xerox expects that distributors will be able to use the system to directly confirm shipping statuses, eliminating the almost 1,800 inquiries they receive at head office each month.